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Frequently Asked Questions (FAQs)

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Please follow following steps to reset your password on GeM portal:
1. Kindly visit https://gem.gov.in/ and click on Login,
2. Click on "Forgot your Password" link,
3. Enter your User Id, kindly note that User Id is case sensitive,
4. Type the Characters displayed in the captcha box, press SUBMIT,
5. An E-mail will be sent to your registered E-mail ID with link to Reset password,
6. Click on Reset Link in your E-mail, and Enter new password and confirm the same, Press SUBMIT.
Kindly note that your Password must be of 8-20 characters- 1 upper case letter, 1 lower case letter, number, and a special character.
Detailed instructions are available in the form of Video Guides on GeM portal. Kindly refer to different aspects of buyer process on Buyer Videos .
Buyer can choose to go for RA after the Bid if buyer is not satisfied with the L1 Price. The Bid financial evaluation reveals only the L1 price without revealing the identity of the L1 Seller until the buyer chooses between the option of  "RA" or “Open and Award” the Bid. Seller name with  price is disclosed only when Buyer chooses to “Open and Award” the Bid.
Yes, GST is included in minimum wages. The same is added by the platform.
Certain Buyer organizations are eligible for concession on GST if goods for which bids have been invited fall under classification of GST concession and the conditions for eligibility of concession are met by the institution.
The Buyer would specify the concessional rate of GST while publishing the Bid. The concessional rate of GST, the relevant govt notification number and date would be mentioned in Bid Terms and conditions.
In case of any grievance related to deviation / concern related to sellers, buyer can raise an Incident. Kindly refer to "Incident" tab under FAQ for more details.
In this case, you may raise a support ticket with Screen Shots and details. You can raise a ticket from "Support Desk" option on GeM portal.
Yes, we have the option for Direct Purchase in PAC buying for all orders of value upto INR 50,000 irrespective of catogory. Only in case of select categories such as Automobiles, Buyer may opt to go for Direct Purchase even beyond INR 50,000.
All secondary users such as Consignees are to be added by the HOD of the organization. In case, you are encountering such issues, you may ask your HOD to update or add the consignee details from his/her account, by clicking on "My Account".
Direct Purchase option is only available for order values less than or equal to INR 50,000. For order values between INR 50,000 and INR 30 lakhs, you will get option for Direct purchase only when you go GeM suggested L1, quoting the lowest price amongst the available sellers, after comparison.
Detailed instructions are available in form of Video Guides on GeM portal. Kindly refer to different aspects of Bid Creation on Buyer Videos .
Golden Parameters of a catalogue are those specifications which have maximum impact on technical aspects and hence on the cost of the product.
Golden Parameters are on market page and facilitate a buyer to choose appropriate product(s), further narrowing down the search criteria. It also impacts the cost of the product. For the sellers who participate in the same Bid, it's a must to offer the product which has all the Golden Parameters chosen by the buyer, as in technical evaluation the selection of the offered product will depend on Golden Parameters.
if any Golden Parameter is not selected by the Buyer then in TP, all allwoed values will be visible and seller would not find any specific criteria to offer a required product.
No, it is purely a buyer's discretion to choose filters or not. Filters are available only to help choose appropriate products for buyer's convenience.
This might happen when the popup is blocked. You need to enable the popup in your browser settings. It may also be due to Server or Network issue in which case, the user is advised to try again after some time.
All specifications where the Specification Name is mentioned in bold letters are Golden Parameters for the Bid.
Waiting for Publish status means that Bid is in draft and not OTP verified. To proceed further change date appropriate for seller participation and then verify it to publish.
There is a possibility of below mentioned conditions: 1. Your Bid validity has expired
2. Consignee role has changed or he's not active on GeM.
No, DDO is not a valid role for "State" payment method. DDO is applicable only for payment methods "PFMS" and "GPA (GeM Pool Account)".
The PFMS Unique Code can be updated by clicking on "PFMS Code Verification button" in Bank Details section of Seller Profile.
As a PAO, you may raise a support ticket with details and Screen shot. You can raise a ticket from "Support Desk" option on GeM portal.
This error throws up when sellers bank account is not verified by the PFMS. In such case, you are advised to contact the seller and request him to update his bank account details in his profile by clicking on "PFMS Code Verification button" in Bank Details section of Seller Profile.
The pre-requisites for primary user registration are:
1. Aadhaar number of the user
2. Mobile number which is linked with Aadhaar
3. Email ID ending with gov.in/nic.in/gembuyer.in 4. Verifying authority details such as name, mobile number and email ID ending with gov.in/nic.in
Yes, Aadhaar is mandatory for primary user registration. Note: Aadhaar details collected by GeM are solely for user verification.
The key tasks of a primary user are:
• Self registration
• Filling organization details
• Creation/modifications of secondary users
• Monitoring of orders placed
• Administration of GeM procurements
• In case the primary user gets transferred or retires from the organization, he/she needs to transfer the primary user account
Upon entering the gov.in/nic.in email ID during registration, the user will get an email message with one-time password. He/she then needs to enter this OTP in the registration form for successfully verifying their email ID.
No, a primary user cannot change his/her user ID once it is created. It is advisable that the user ID is carefully created as per the designation or department.
Go to login page on www.gem.gov.in and click on "Forgot your password". Enter your user ID, captcha and click on "Submit". A reset password link will be sent to your registered email ID, which can be used to reset your password.
One-time password (OTP) is sent on your Aadhaar linked mobile number. If you haven't received the OTP, please ensure that your mobile number is linked with your Aadhaar.
Yes, the password must be a minimum of 8 characters in length, containing upper case, lower case, numbers and special characters. Example Password:Gem@2018
Verifying authority is a person who verifies the details of the primary user. An officer of the same rank /one rank lower/one rank higher, can register as a verifying authority. He/she must have a gov.in/nic.in/gembuyer.in email ID.
No, the verifying authority cannot play any other role in the organization.
Yes, a primary user can edit his/her personal information like email id, mobile number, designation and password. However, any alteration to the name is not possible.
The verifying authority receives an email after the primary user completes registration successfully. If the verifying authority clicks on the deactivation link (within 48hrs) by mistake, the primary user will get disabled.
No, it is not possible to change the verifying authority for the organisation.
No, It is not mandatory to provide an organisation GSTIN for department.
No, a primary user cannot take part in procurement. Primary user needs to create secondary user, i.e., buyers for procurement. However, a Primary user can be a consignee to receive a product/service.
A primary user can create as many divisions as required for the organization.
Yes, the primary user can edit/deactivate the divisions whenever required.
The pre-requisites for secondary user registration are: 1. Aadhaar number of the user 2. Mobile number which is linked with Aadhaar 3. Email ID ending with gov.in/ nic.in/ gembuyer.in.
No, it is not possible for the secondary user to edit the user ID, as it is created by the primary user.
Yes, it is mandatory for a secondary user to provide Aadhaar and mobile number linked with Aadhaar. Note: Aadhaar details collected by GeM are solely for user verification.
The primary user creates the user ID of the secondary user. However, the password needs to be created by the secondary user.
No, it is not possible for the buyer/consignee to play the role of PAO (paying authority) in the organization.
No, it is not possible for the primary user to be the payment authority for the organization.
A primary user can edit designation, division and roles of a secondary user after clicking on "Manage Post" button.
For secondary user activation, Click on the "Activation link" sent to email id entered by Primary user, Enter "Aadhar Number" & "Aadhar link Mobile Number", Verify through OTP and create your account's password.
If the primary user enters a wrong email ID while creating a post, the secondary user will not be able to receive the activation link. To recitfy the same, the primary user has to create the post again with a change in the designation and enter the correct email ID. or he can go to user tab -> select exisiting post ->enter correct email id.
This is because that particular secondary user has not activated himself/herself. To activate, the user needs to click on the activation link received in his/her email ID.
If the payment mode is PFMS, the primary user needs to register DDO as the payment authority.
Primary user can de-activate a secondary user by clicking on the "Deactive/Transfer" button available beside that particular secondary user under "Manage Posts".
The primary user has deactivated you as a secondary user. Hence, you are not able to login to your account. If you want to activate your account, you may request the primary user to activate your account.
After a secondary user is deactivated, the primary user can again activate the same user by clicking on the "Activate" button beside the user under "Manage Posts".
If your ministry/department/organization name is not available in the list, primary/HOD user needs to verify Aadhaar with OTP as well as select organization type after clicking on "Request for New Organization" link. Followed by selecting "Others" in department drop down and manually entering department name, mentioning the reason in the comment box before clicking on "Submit Request”.
If primary is going on a short leave or wants to delegate the power for a short period of time, user may select the option NOT THE MENTIONED USER.
The primary user needs to click on "Deactivate Account" button under "My Profile" option and enter the email ID of the new primary user. Upon confirming his/her own deactivation, the account gets transferred to the new primary user. The new primary user will receive activation link in his/her email ID, which can be used to login with the same user ID.
The available modes of payment for Central Government are PFMS and Others.
The available modes of payment for State Government are GPA, Internet Banking, IFMS and State.
The available modes of payment for Defence are Internet Banking and CGDA.
The available modes of payment for Railways are Internet Banking and Railways.
To check contract details, login to your account and go to the “Dashboard”. Then click on "Product/Service Order"
Yes, a buyer can decline a demand after it has been created. The buyer needs to login to his/her account, click on "Dashboard" and decline the particular demand under "All Demands" section.
“PAC”or “Proprietary Article Certificate” filter is used to purchase a particular make or model. This is a certificate signed by a competent authority which the buyer needs to provide.
In order to purchase MSE product, buyer needs to select "MSE" filter available under "Administrative" section. This filter will enable the buyer to view only the MSE sellers.
"Make in India" filter enables the buyer to view only those products which are manufactured in India. This filter is available under "Administrative" section.
Direct Purchase enables a buyer to buy products for upto Rs. 50,000 without comparison(except automobiles), through any of the available suppliers on GeM, meeting the requisite quality, specification and delivery period.
Under "Administrative filter" section, click on "Select Consignee" and select the consignee details.
A product remains in the cart for 10 days, after its addition.
10 percent of the total cost of the product is blocked during purchase of automobiles.
You are not able to view PAO/DDO in your drop down list while creating contract because the primary user has not created PAO/DDO.
Yes, it is possible for a buyer to edit the delivery days.Number of days is from 1 to 15 days, except automobile (90 days).
Yes, it is mandatory for a buyer to verify a contract through OTP.
L1 purchase enables direct purcahse for order values between INR 50,000 and INR 30 lakhs by way of comparison between atleast three different OEMs or Service Providers on GeM, who meet the buyers requisite quality, quantity, specifications and delivery period.
For L1 purchase, the buyers need to compare three OEMs and the comparison sheet reflects the specifications, price, etc. Comparison sheet can be downloaded from the cart.
A buyer must compare three OEMs to proceed for L1 purchase.
Yes, it is mandatory to enter the IFD diary number and date if your payment mode is PFMS.
You are not able to view PAO/DDO in your drop down list while creating contract because the primary user has not created PAO/DDO.
Buyer can choose "intent of Bid" to create a bid without comparison of products/ services. he/she will be able to browse through all the products/services in the market (without any restriction of quantity or State).
Bid Offer Validity is the period during which Seller Offer is valid from the Bid End Date. The Buyer needs to award the Order within the Bid Offer Validity Period. 
 Bid Life Cycle is the period within which a Buyer has to complete the entire life cycle i.e technical evaluation, financial evaluation and order creation of Bid process. By default, it is 90 days from the date of Bid publication.
Earnest Money Deposit (EMD) is required to ensure the earnestness/seriousness of the bidder in case they are selected. EMD is 1%-5% of Bid value and is submitted in the form of bank guarantee on GeM portal in the prescribed format. Validity of EMD is Bid validity + 45 days.
Electronic Performance Bank Guarantee (ePBG) is a colateral which a seller has to submit to the Buyer. ePBG is 2%-10% of Bid value and is submitted in the form of bank guarantee on GeM portal in the prescribed format.
The procurement made through GeM are governed by GFR rule 149 and GeM Terms and Conditions. The administrative cost of PBG is very high / disproportionate to value of BG, and leads to increase in cost of procurement. Hence, GeM has prescribed PBG for those contracts which have value above Rs. 30 Lacs as bids are also mandatory for all orders above Rs 30 lacs.
If the order value is above Rs. 30 lakhs, ePBG is applicable and if the order value is above Rs. 25 lakhs, EMD is applicable. This is applicable for both products and services.
You can add as many consignees as per requirement. Later these consignees should be mapped by the primary user.
Yes, you can add more consignees during the creation of Bid by uploading excel sheet under the consignee list. Later, you need to get those consignees mapped by primary user.
Yes, it is possible to change the quantity of product/service and delivery days during the creation of Bid under consignees.
A Buyer can demand for documents such as Experience Certificate with Government, Turnover Certificate, MSE Registration Certificate, Certificates as per Additional Terms & Conditions and OEM Authorization Certificate.
Yes, a Buyer can amend "Buyer Specific Terms and Conditions" at any time, prior to three days to the Bid end date, provided no sellers have participated in the Bid. A corrigendum will be issued for the revision and will override the "Buyer Specific Terms and Conditions" mentioned in the Bid document.
Yes, CRAC can be edited as long as it is not OTP verified.
This may be due to two reasons:
1. Your product may be worth more than Rs. 50,000
2. You may not have carted L1 product
There is no specific limit to the number of products a buyer can bunch at a time. It depends on the requirement of the buyer.
No, the buyer cannot modify "Item Specification" in the Bid process as they are auto filled, based on the product available in the market.
Yes, a buyer can split the Bid order among L1, L2, L3 sellers after the successful completion of a Bid. The buyer needs to select “Splitting” at the time of Bid creation.
A minimum of two service providers are required for comparison.
There is no specific limit to the number of services a buyer can bunch at a time. It depends on the requirement of the buyer. The Services which of similar nature can be Bunched together.
Yes, Annual turnover can be selected as an eligibility criteria.
As per the guidelines of Manual for Procurement of Consultancy and Other Services of Department of Expenditure - Average Annual financial turnover of related services during the last three years, ending 31st March of the previous financial year, should be at least 30% (Thirty per cent) of the estimated cost. This estimated cost is the cumulative cost of the Bid Cart.
Yes, Buyer can use Government Experience in similar Services which can be selected from Participation Eligibility Criteria under Details section while Bid creation.
As per the guidelines of Manual for Procurement of Consultancy and Other Services of Department of Expenditure - The bidder must have successfully executed/completed similar services, over the last three years i.e. the current financial year and the last three financial years: -
1) Three similar completed services costing not less than the amount equal to 40% (Forty per cent) of the estimated cost; or
2) Two similar completed services costing not less than the amount equal to 50% (Fifty per cent) of the estimated cost; or
3) One similar completed service costing not less than the amount equal to 80% (Eighty per cent) of the estimated cost.
Yes, estimated tender value includes GST on both, minimum wages provided by the buyer and service charges imposed by Service Provider.
Yes, buyer can mandate service provider to provide mandatory certificates by opting ‘document required from seller’.
Buyers opting for Bid should ideally choose an offering with suitable price, which may be higher than the minimum price to allow multiple Service Providers to participate in the Bid. Choosing the offering with minimum possible price may not allow any further scope of reduction in prices and render the Bid ineffective. A reasonable reference price would enable Buyers to obtain participation from all genuine sellers and discover the lowest price from the Bidding process.
The price of product/service selected by the buyer from the market will be set as benchmark for the RA. Buyers are suggested to select the most appropriate product/service for RA creation.
The duration of technical offering in RA is between 10 and 21 days. However, it can be extended further based on the buyer’s discretion.
The duration of financial offering in RA is between 2 and 5 days. However, it can be extended further based on the buyer’s discretion.
If the selected service provider's offer price is equal to the minimum possible price for that particular service, RA option will not be available since there is no scope for further price reduction.
No, splitting is currently not available in RA. Splitting option is only available in Bid.
Yes, a buyer has the option to extend RA.
If a seller participates in the last 15 minutes of RA end time, the system will auto extend RA by 15 minutes. The number of extensions will be as per the buyer’s selection i.e. a minimum of 3 times. Any RA price submission after the RA end time will not be recorded.
After opening a financial Bid, two options are available for a buyer - "Open and Award" and "Proceed to RA". On clicking "Proceed to RA" Bid can be converted to RA.
No, after publishing the RA, the buyer will not be able to create an order before RA completion.
No, a Bid with a single participant cannot be converted to RA. There should be at least two Bidders for competing in RA.
No, only those sellers who are technically qualified for a particular Bid can participate in Bid to RA.
If a seller participates in the last 15 minutes of RA end time, the system will auto extend RA by 15 minutes. The number of extensions will be as per the buyer’s selection i.e. a minimum of 3 times. Any RA price submission after the RA end time will not be recorded.
Consignee can either inspect the consignment him/herself or get it done by a professional agency.
The two stages of Bid Awarding are technical and financial.
Yes, it is possible to cancel a Bid after opening it.
No, the user will not be able to view the financial offering of those sellers who he/she has rejected during evaluation of technical specifications.
Yes, it is mandatory to enter a comment when the buyer accepts or rejects a Bid.
No, a buyer cannot select the L2/L3/L4 seller bypassing the L1 seller during Bid Awarding.
Buyer can cancel the contract at any point of time post contract generation subject to the following:
1) All contracts where transaction charges are applicable, cancellation is not allowed.
2) All contracts where Invoice has been generated by the Seller, cancellation is not allowed.
Seller consent is not required in transactions where the delivery date is already expired. However, in cases where the delivery date is not yet over, seller consent is required for cancellation of transaction.
Once the buyer raises a request for cancellation of contract, it will automatically be reflected on the seller dashboard. After which that seller gets 5 calendar days to accept the cancellation. If the seller does not accept the cancellation request within these 5 days.
Buyer can raise an incident for the same from "Incident" tab on the GeM home page.
Yes, a buyer can cancel contracts having multiple products.
No, the seller would not be able to generate an invoice for a contract till the cancellation request for that contract is pending for seller confirmation.
No, this feature is yet to be extended for services contracts. The cancellation request for services contracts would continue to be handled offline.
In case the delivery period (DP) is expired and invoice is not generated, the buyer can cancel the contract.
After filling the financial details during the order process, the buyer has to e-verify the contract for creating the order. If any buyer does not e-verify and leaves the e-verification page and comes back after few days for e-verification, then the contract pdf new date would override the old date. However, sanction pdf date would remain same.
Below is the list of payment modes currently available in GeM: • PFMS • IFMS • Internet Banking • Gem Pool Account (GPA) • CGDA • Railways • Others
GeM Pool Account is a special purpose bank account (non operative Savings/current Account) opened, operated and controlled exclusively by each NPAE(Non-Public Financial Management System (PFMS) Agencies/Entities) for the purpose of crediting 100% projected value of the contracts/supply orders in to the account and for subsequently making timely payments to the suppliers on successful supply and acceptance of goods & services ordered on GeM against supply orders placed by the NPAE on GeM.
The NPAE would require to nominate and authorize a nodal officer for GeM. Subsequently, NPAE would need to open GeM Pool Account with GeM partnered bank. Once bank has completed the on boarding of NPAE in GEM portal, the NPAE can start operating the GPA.
The primary users will be able to view and select payment modes depending upon their organization type.
The buyer needs to login to his/her account and from the dashboard click on bills. The buyer will be able to view all the contracts. He/she can click on the particular contract and draft the bill for the same. The bill is drafted based on the CRAC (Consignee Receipt & Acceptance Certificate).
Buyer drafts the bill when the payment mode is CGDA (CDA or UNIT).
The DDO will process the bill after it is drafted by the buyer for PFMS payment mode.
No, PAO is not required for processing the bill if the payment mode is Railways. The buyer drafts as well as processes all bills.
There are two payment modes in CGDA for a buyer in Defence to pay a seller:
1. CDA (Controller Defence Account)
2. UNIT payment by CDA are online payments if the CDA is on Tulip Server; whereas the payment by Unit are to be paid offline only.
Please follow below steps for updating your payment status in Gem Portal: 1. Login to gem portal with buyer user id and password. 2. Click on Dashboard. 3. Click on Bills. 4. Click on that particular contract. 5. Click on show Bill. 6. Click on view bill and process bill. 7. Select the payment mode. 8. Fill the details 9. Click on submit
Once you have provided the payment status of your orders, the status of your orders will be marked as “Paid”. You would need to click on “Manage Excess Funds”. On clicking it, “Payment Release” page will open with link: “Release Remaining Funds”. Once you click on it, your funds will be unblocked from PFMS.
The primary users are authorized to change their payment mode. Once the primary user changes the payment mode, the payment mode will display to users i.e. Buyers/DDOs etc.
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