Secretarial Responsibility - Responsible for the effective and efficient secretarial function of GeM Board and certifying the organization’s compliance with the provisions of the Companies Act and other statutes and bye-laws as may be applicable to the organization, Convening and servicing the Annual General/Extraordinary Meetings, Board meetings, Committee / Sub-Committee Meetings and to maintain a correct record, Directors report and its attachments, corporate governance report, Annual Report of the organization, etc custody of the seal of the organization and for the approval and signing of agreements leases, legal forms, and other official documents. Legal Responsibility - Litigation Management and advising the company on all aspects related to pre-litigation strategies, issuing/replying to legal notices, filing/defending of cases, etc.

The responsibilities of a financial officer, include overseeing financial health, revenue assurance, policy development, taxation matters, payments monitoring, and collaboration with stakeholders. Additionally, the officer is tasked with developing alternative revenue streams and handling various finance-related activities and compliance matters. Additional responsibilities: Convener – ACEO Committee, Member- DRAC Committee for MSP contract, Member – CRMC, Nodal officer For EMD, ePBG related developments and integrations with Banks, Payment monitoring from buyers to sellers and related disputes

Overall in-charge of Services and Legal matters. Chief Vigilance Officer of GeM. Additional – Member of ACEO Committee, DRAC, Anomaly and Deviation Detection Committee, Task Force for Advanced Analytics.

Comprehensive responsibilities for managing product categories, including strategizing for business growth, approving categories, overseeing product category creation, ensuring catalog accuracy, , coordinating with seller management, analyzing market data, and. Additionally, it involves resolving category-related issues and monitoring marketplace health. Member – ACEO Committee (other committees).

As Chief Marketplace Officer for Products manages contracts, business as well as Technical part of all integration work reviews procurement policies, and oversees the development of GeM platform functionalities. Responsibilities include managing business rules, refining processes, and participating in committees related to anomaly management, CRMC, MSP deliverables, railways, and process development.

As Addl. CEO & Chief Seller Officer
Manage relationship with brands and OEMs. Oversee acquisition and onboarding of new sellers, incl. seller engagement, support related to seller journey. Inclusive seller growth: Development of processes, features and functionalities and on-boarding of products sold by women, MSMEs, SHGs and start-ups. Responsible for local seller network development, running GeM awareness campaigns with specific seller segments: digital & in-field as well as localized training programs for inclusive categories. Vendor onboarding/ management related developments & policies. In charge of Vendor Assessment Policy and related monitoring work & contract management
Additional responsibilities

• Addl. CEO - Administration, Rajbhasha, & Co-ordination
• First Appellate Authority for RTI
• Member of ACEO Committee
• Chairman of Committee to monitor work performed by RITES (vendor assessment agency)
• Work group approver for FPO, Social inclusion
• Marketing related work of GeM

As Chief Buyer Officer, focuses on driving GeM adoption, monitoring buyer organizations, accelerating CPSE onboarding, and analyzing spend for improvement opportunities. Leads buyer development programs. Additional responsibilities include financial powers delegation, contract management for the New MSP contract, Product approval/Brand approval tasks, and roles in committees like New MSP DRAC and ACEO-Committee

Drive adoption of GeM within buyer organizations: engage with key buying centers regularly, Monitor and management of all States, Nodal for accelerating the onboarding of States on GeM, State MoUs, Coordinating the analysis of tenders floated outside GeM, publishing of tenders outside GeM with or without GeM Availability Report and Past Transaction Summary ID and holding of regular and periodic meetings of SCO GeM. Computing/monitoring GeM Utilisation Ratio, Analyze spending not currently on GeM to identify opportunities for improving adoption, including new category/spec needs, improving supplier base, adding features & functionalities, etc. Lead buyer-specific development & growth programs: e.g., cross-functional team with dedicated tech team members to oversee integrations, resolution of critical tech issues. Coordinate escalations/support with Ops team for focus buyers. Any other issue/activity related to states. - Additional responsibilities - Onboarding of Co-operatives societies as Buyers on GeM and related development /integrations and management. Monitoring of work of all GOTT PMUs/State Onboarding Project /State SPOCs and any other project pertaining to States - Member - Service Committee, ACEO Committee.

As Chief Customer Service & Grievance Officer-for overall performance of contact centre / service channels including calls, emails, chats, social media, CRM, Walk-in desk, and Helpdesk management, Grievance handling and dispute resolution related to buyers and sellers. Overall, in charge of Incident Management on GeM. In charge of Training, Additional responsibilities - Product category creation and management including TP creation via vendor, category & catalogue structuring & sanitization, demand fulfilment assessment - seller coverage, supply assurance , Coordination with category creation agency for creation/revamping of categories for Medical equipment, surgical instruments , consumables and other Medical items, Overall coordination regarding approval of Cabinet note of works, monitoring of replies/references in this regard. Member – ACEO Committee, Member of product creation committee, Presiding Officer of Sexual Harassment Committee.

The role of a Technology Strategy Manager for GeM. They oversee all technical aspects, develop and monitor the technology strategy, ensure IT compliance, and participate in MSP-related activities. Member – NEC Advanced analytics committee. Domain owner- NEC- NLP project. Member CAB (Change Advisory Board), Change Advisory Committee of MSP contract. Member-ACEO committee. Additional charge of CISO of GeM and to prepare Cyber Crisis Management Plan for GeM.

Promoting GeM adoption within buyer organizations by engaging key units, analyzing spend, tracking engagement metrics, coordinating with tech teams, leading buyer programs, handling escalations, organizing buyer trainings, monitoring payments, and defining performance metrics for the team. Strategic account: Ministry of Defense & its CPSEs Additional responsibilities (Allocation will be revisited by relevant Functional Lead(s) post hiring of officers under the buyer management vertical)
Nodal officer for all five departments of (MoD) Ministry Of Defence including DPSUs, Mishra Dhatu Nigam Ltd., Hindustan Aeronautics Limited, Bharat Electronics Limited, Bharat Dynamics Limited,, Bharat Earth Movers Limited, Goa Shipyard Limited, Garden Reach Shipbuilders & Engineers, Yantra India Limited, Armoured Vehicles Nigam Limited, Munitions India Limited, Advanced Weapons and Equipment India limited, Hindustan Shipyard Limited, India Optel Limited, Troop Comforts Limited, Gliders India limited, Mazagon Dock Shipbuilders Limited (MDL).

Vigilance-To assist the CVO to carry out the vigilance functions for vigilance as per the guidelines of CVC Related work. Coordination with Vigilance departments of other Ministries/Departments /States. Marketplace Sanity Work, BI and Advanced Analytics. Responsible for Risk and Fraud Control, Member of forged documents/ fraud cases evaluation Committee, PII data approver Role, NEC AI/ML used cases implementation.

Develop and execute strategies for assigned product categories head to drive growth and meet volume and revenue targets. Oversee category management, including TP creation, research, and market analysis. Ensure effective catalogue structuring and product relevance, providing accurate information and pricing. Build relationships with brands and OEMs, and coordinate with external organizations as needed. Collaborate with the seller management team to maintain a diverse supplier base, including MSME/local suppliers. Work with BI & Analytics to drive growth through data analysis, market monitoring, and optimal pricing. Perform additional tasks as assigned by the functional head of category management. Nominated for committee formed by MeitY,
Work group allocation:
Machine & Mechanical Equipment, Scientific Equipment, Tools & General Machinery.

Single point of contact for grievance redressal as well as escalations from all other including: Direct CEO escalations, PG (Public Grievance) portal, Emails, VIP references.
Policy- Responsible for the creation of a marketplace policy, adopted by all buyers on the platform, that is simple, effective and efficient. Ensure that the policy is relevant and updated basis changing procurement landscape. Monitor & analyze policy issues and developments & provide strategic advice to senior GeM stakeholders. Work closely with the Marketplace Policy Committee on policy creation based on government priorities (inclusive & indigenous). Draft policy position documents and other materials for internal & external communication. Work closely with communications team to create & execute compelling communication strategies around policy priorities. Identify and address pain points and driving the adoption of the policy by the different buyers. Identify partnerships and external stakeholders to gain better understanding of government priorities & changing procurement landscape.
Convener GeM - Process Committee. Administration, Rajbhasha & Coordination. Administration of contracts of vendors/ service providers to GeM; incl. issues related to delivery, payments, SLAs. Management of RFPs, Contracts, and renewals. Overall responsibility of admin activities (e.g., record keeping, office facilities etc.). Member of prevention of Sexual Harassment at workplace Committee. Nodal officer for :Official Language, Co-ordination, Parliament Questions, E-office, Knowledge Management System (KMS), Works contract.

Product – Marketplace - Understanding the problem, issues and requirement of stakeholders and share a requirement note addressing the concern to MSP etc. Module allocation - Catalogue Management System. Registration – Seller. UI / UX of related modules, GeM-Integrations - Integration related work of GeM portal with outside agencies.GeM – User Admin - “To function as User Admin, CMS admin”, Services - Responsible for the overall strategy of the service category, etc. GeM – Forward Auction - Understanding the problem, issues and requirement of stakeholders and review requirement note etc. GeM – Legal - Legal Issues pertaining to GeM, internally and externally etc. GeM – Board Secretariat - Examination of documents prepared by Company Secretary for various compliances and Board Meetings.

Develop and execute strategies for assigned product categories head to drive growth and meet volume and revenue targets. Oversee category management, including TP creation, research, and market analysis. Ensure effective catalogue structuring and product relevance, providing accurate information and pricing. Build relationships with brands and OEMs, and coordinate with external organizations as needed. Collaborate with the seller management team to maintain a diverse supplier base, including MSME/local suppliers. Work with BI & Analytics to drive growth through data analysis, market monitoring, and optimal pricing. Perform additional tasks as assigned by the functional head of category management
Work group allocation –
Bags, Engineering Items-Ongc, Hardware, Home & Personal Care, Pipes & Fittings, Sheets Plates Bars Rods , Sports, Sports Apparel – Sai, Sports Goods – Sai, Stationery, Structural Products, Tubulars-ONGC.

Responsibilities related to government procurement and tender analysis, focusing on the GeM platform. Tasks include analyzing tenders, collaborating with buyer departments for GeM migration, monitoring central government scheme procurement on GeM, exploring new procurement avenues, addressing issues with bids, promoting online orders, rectifying GeM orders, and organizing buyer onboarding and training camps. Additional responsibilities are undertaken as assigned by ACEO or CEO-GEM. Nodal Officer for: UTTAR PRADESH

Develop and execute strategies for assigned product categories head to drive growth and meet volume and revenue targets. Oversee category management, including TP creation, research, and market analysis. Ensure effective catalogue structuring and product relevance, providing accurate information and pricing. Build relationships with brands and OEMs, and coordinate with external organizations as needed. Collaborate with the seller management team to maintain a diverse supplier base, including MSME/local suppliers. Work with BI & Analytics to drive growth through data analysis, market monitoring, and optimal pricing. Perform additional tasks as assigned by the functional head of category management.
Work group allocation:
Cement and Allied Materials, Chemical, Fertilizers & Pesticides, Food. Microbiological Media and Culture, Minerals & Ore, ODOP, Oilfield Chemicals-ONGC, Oils & Lubricants

Nodal Officer for GeM Business Development for the assigned accounts. Responsible for strategies to drive adoption of GeM within buyer organizations. This includes onboarding new buyers, identifying untapped opportunities for account expansion, managing relationships, organizing training, engaging with committees and external agencies, identify pain points and work within the organization to ensure needs are met. Further, responsible for monitoring category activities, handling operational complaints, coordinating escalations, support with Ops team, prepare regular reports of progress and forecasts of the managed accounts, oversee the facilitation of the upload of the annual procurement plan by the buyer account, track buyer engagement metrics, lead buyer-specific programs, lead all key matters and anticipate their needs. Additional responsibilities - CPIO-RTI related; Document Management System; Member - Railways-GeM integration task force.
Key Strategic Accounts:
Ministry Of Commerce And Industry; Ministry Of Earth Sciences; Ministry Of Education / MHRD; Ministry Of Electronics And Information Technology; Ministry Of Information And Broadcasting; Ministry Of Micro Small And Medium Enterprises; Ministry Of Parliamentary Affairs; Ministry Of Personnel Public Grievances And Pensions; Ministry Of Railways; CPSEs of Railways; Ministry Of Science And Technology; Ministry Of Statistics And Programme Implementation; Ministry Of Steel; Steel Authority of India Limited; Ministry Of Tribal Affairs; National Film Dev. Corpn. Ltd.; Central Electronics Ltd.; Ferro Scrap Nigam Ltd.; Mecon Ltd.

Overall day to day management of administrative operations including record keeping & billing, logistics, general administration and benefits for employees. Responsible for managing all office equipment including internal communication system, attendance system, the office workspace and reception, mailroom, pantry and establishing related policies, procedures, and work schedules. Support operations by supervising support staff; ensuring efficient resource allocation and training and development of the support staff. Responsible for end-to-end asset management i.e. from request for quote/proposal to supplier selection (by coordinating with vendor manager), contract and price negotiation and disposal of unserviceable assets. Oversee procurement and billing related activities for GeM office. Monitor e-office & institute a robust document management strategy in the organization, Knowledge Management System (KMS). Manage work allocation of GeM officials. Administration of contracts of vendors/ service providers to GeM; incl. issues related to delivery, payments, SLAs. Management of RFPs, Contracts, and renewals. Overall responsibility of admin activities (e.g., record keeping, office facilities etc.).
Nodal officer for E-office, Knowledge Management System (KMS). DA Admin for NIC for gem.gov.in email domain RTI portal, Rajbhasha, Coordination, Parliament Questions, Works Contract.

The role entails leading buyer-specific development programs, overseeing integrations, resolving tech issues, and managing product refinement. Responsibilities include addressing stakeholder concerns, preparing development requirements, defining the product roadmap, and coordinating with various teams. The individual also prioritizes features, oversees development work, and serves as the convener for Change Requests. Module allocation covers admin, portal, registration, bid plus, procurement, fulfillment, contract, notification, inspection, quality testing, and UI/UX for related modules.

Drive adoption of GeM within buyer organizations, Setup a regional task force with cross-functional team members including nodal officers/representatives appointed from state to ensure the procurement needs are met by GeM, Drive extensive dialogue with senior state/ district leadership, Follow comprehensive account planning and review cadence process. Nodal person for ESIC/EPF-related compliance. Nodal officer for the state of, Bihar, Odisha, Chhatisgarh, Jharkhand, Sikkim, Tripura, West Bengal.

Responsible for development and implementation of HR strategies,  Bridging management and employee relations by addressing demands, grievances or other issues. Manage the recruitment and selection process for vacant positions. Support current and future business needs through the development, engagement, motivation and preservation of human capital. Assess training needs to apply and monitor training programs. Member of prevention of Sexual Harassment at workplace Committee

As the Buyer Management Officer (Defence Integration) assist Advisor Defence toward GeM Business Development in the defence sector. The responsibilities encompass a wide range of activities and include - Facilitating the registration and integration of defence sector buyers on the platform. Ensuring adherence by defence buyers to government orders, procurement guidelines, and policies. Building and maintaining strong relationships with buyers and other stakeholders. Regularly reviewing and updating business rules, related to defence to align with the latest procurement policies and requirements. Keeping track of defence specific product and service categories to ensure smooth operations and address any emerging issues. Addressing and resolving complaints to ensure a seamless experience on the portal by the defence buyers. Overseeing and assisting in resolving technical challenges being faced by defence buyers. Conducting training and awareness programs for buyers and stakeholders on the effective use of the GeM platform.

Contract management of MSP contract as per terms and conditions of contract and providing support to concerned ACEO in charge of that contract. To monitor MSP’s deliverables in line with the contract including issues related to delivery, payments, SLAs etc. SLA monitoring, reconciliation / inputs in consultation with domain owners. Monitoring resource replacements & compliances of replaced resources, conducting interview of replaced resources with domain owners and keeping a record of all such replacements. Responsible for implementing any DRAC / other committees’ recommendations in respect of RFP or any other GeM portal related 3rd party contract. Assisting DRAC & CAB. Member of DRAC, CAC, Vender assessment committee, Cyber security & Forensic Advisory Committee, NEC Advance analytics committee, Committee for VM provisioning for GeM project with NEC.

The CISO at GeM is responsible for securing all digital platforms, developing security strategies, ensuring compliance with regulations, managing risk, handling incidents, and staying updated on security trends. They oversee encryption, vulnerability assessments, and vendor relationships while integrating security into all aspects of operations. Additionally, they ensure compliance with the Digital Personal Data Protection Act and perform other assigned duties.

The role of Category Owner is responsible for managing products or services from creation to maintenance. They create category specifications, and technical parameters, and research new product options. They handle develop category strategy, ensure product relevance and pricing accuracy, and handle complaints and grievances. They also update business rules and collaborate with analytics teams to drive category growth. Delegated Admin gor GeM buyer ID Creation. Additionally, they undertake any other assigned responsibilities.
Work group allocation: - Electrical, Power Energy Equipment, Pumps / Motors.

• Responsible for creating a single analytics function placing all data-collection and analysis activities under common leadership with common technology and tools through Implementation partner.
• Oversee and co-own the framework for performance review of functions including but not limited to: – Product Analytics - Product & conversion analytics , Financial Analytics – Financial performance of platform (GMV, payments etc.) – Predictive/ Prescriptive Analytics- Pricing, demand forecasting etc. – Fraud Avoidance. This would be supported by Implementation partner.
• Ensure the development of robust reporting processes and dashboards leading to actionable insights and recommendations for further improvement across stakeholder landscape.
• Collaborate across teams including domain and technology on aligning the roadmap for analytics.
• Drive the AI /ML use cases and enable them on the GeM portal with the help of agency, MSP and Product team.
• Member - Advanced analytics Project task force and DRAC committee.
• Any other responsibility as assigned by the competent authority from time to time

The entails leading software development for an e-marketplace, ensuring quality, scalability, and efficiency. Responsibilities include managing the development lifecycle, automation, collaboration with teams, deployment of high-volume products, and providing technical guidance. Staying updated on trends and fulfilling additional duties as assigned are also part of the role.

The overseeing GeM platform operations, ensuring availability, efficiency, and security. Responsibilities include leading digital operations, managing release and incident processes, monitoring performance, and optimizing systems. Additionally, tasks include managing cloud infrastructure, collaborating with teams, evaluating new technologies, and participating in disaster recovery planning.

Single point of contact for the GeM Technology and Architecture design and implementation for Services, overall health of services on portal using effective data and analytics, Management of the SME for development of services and interaction with MSP for monitoring of development requirements. Imbibe key GeM architectural principles proposed by Purchaser and perform detailed design of software, hardware, network and security architecture of GeM . Work related to the technical part of the implementation of IM policy and co-ordination with MSP. Overall in-charge for GeM Sahay Project implementation and growth. Set the product roadmap for GeM Sahay 2.0. Manage categories creation & maintenance of services, develop category stratey, drive category growth, handle complaints & grievances. Keep business rules updated at all times & improvise.

The responsibilities of a financial manager within an organization. These responsibilities include overseeing day-to-day financial operations, developing and implementing financial policies and procedures, ensuring the financial health of the organization, managing budgeting and cash flow, tax planning and compliance, financial reporting, risk management, maintaining internal controls, and ensuring compliance with auditing and government regulations. Additionally, the financial manager tracks the organization's financial performance to identify areas for improvement.

The coordinating with MSP to implement the organization's cloud strategy and overseeing IT infrastructure, security, and cyber security aspects. Responsibilities include managing technology teams, optimizing network hardware and software, ensuring security configurations, overseeing disaster recovery, and migrating systems to the cloud. Additionally, the role entails defining metrics for performance monitoring and addressing platform-related complaints or issues.

Develop the IT operations governance framework by defining policies, standard operating procedures (SOPs), SLAs, etc. in order to drive efficiency & control. Develop, review and sign off on IT operations related policies, standard operating procedures, SLAs, etc. Ensure that all policies, procedures and IT guidelines are being adhered to by conducting periodic audits. Review cases of non-compliance to policies and procedures and recommend necessary corrective action. Track and monitor the delivery of IT operations against predefined SLAs and standards. Change Request Management: Review and approve the solution and frameworks presented for change requests, within required SLAs. Ensure that IT issues raised by users are logged, diagnosed and resolved in a comprehensive and timely manner (as per predefined SLAs) to ensure user productivity; Monitor IT metrics and ensure that they are within defined norms. Work closely with the MSP PMO in SLAs, KPIs and troubleshooting. Vendor Management: Develop strong working relationship with IT vendors; Evaluate vendors prior to purchase of technology products or services; Monitor performance of existing vendors and provide inputs to the Procurement team. Any other task allocated by Reporting Manager and Functional head.

Responsible for building the seller ecosystem and support sellers in common processes across categories: overall seller journey design, seller onboarding & management processes, overall seller engagement & communications and other support related to seller journey. Support the setting up of processes and procedures to understand and address seller onboarding pain points. Accountable for the growth of sellers on the platform including onboarding support and retention of sellers. Coordinate with category managers on seller identification & drive outreach efforts to grow seller base. Responsible along with the category management team in ensuring sufficient number of sellers for each category. Responsible for external relationship building with brands and OEMs.

Contribute to the development and execution of the overall software engineering strategy aligned with organizational goals and processes. Lead software development teams with a product mindset, aligning technology solutions closely with business objectives. Provide constructive inputs in the development process to enhance both functional and non -functional aspects of software features and user stories. Collaborate with architects and senior developers to define and enforce best practices, coding standards, and provide technical leadership and expertise for high-level technical decisions. Oversee the planning, execution, and successful delivery of software development projects and programs, ensuring on-time delivery, within scope, and meeting quality standards. Implement and enforce quality assurance processes to maintain high-quality software products. Identify and mitigate risks, implementing strategies to prevent setbacks. Takes a hands-on approach when required to address development challenges. Utilize tools and scripting for task automation, enhancing user experience, streamlining navigation, and optimizing portal efficiency to reduce user task completion time. Provide regular status reports to upper management and stakeholders, communicating project progress, challenges, and achievements. Manage relationships with external vendors or partners, ensuring alignment with project goals and quality standards. Any other responsibility as may be assigned from time to time.

The role of Category Owner is responsible for managing products or services from creation to maintenance. They create category specifications, and technical parameters, and research new product options. They handle develop category strategy, ensure product relevance and pricing accuracy, and handle complaints and grievances. They also update business rules and collaborate with analytics teams to drive category growth. Additionally, they undertake any other assigned responsibilities.
Work group allocation:
Footwear, Textiles. Additional Charge 1. Part of BRD creation process till BRD approval for GeM 2.0 with TCS & EY. 2. Stakeholder Management - Day to day issue handling of services from buyers & service providers. 3. Overall strategy for service categories, catalogue, structuring & sanitiation.

The role of Category Owner is responsible for managing products or services from creation to maintenance. They create category specifications, and technical parameters, and research new product options. They handle develop category strategy, ensure product relevance and pricing accuracy, and handle complaints and grievances. They also update business rules, and collaborate with analytics teams to drive category growth. Additionally, they undertake any other assigned responsibilities.
Work group allocation:
Automobiles, Bearing, General Engineering
Nodal offier For:
Ministry Of Coal, Coal India Limited, Northern Coalfields Limited (NCL), South Eastern Coalfields Limited (SECL), Central Coalfields Limited (CCL), Eastern Coalfields Limited (ECL),NLC India Limited, Western Coalfields Ltd, MAHANADI COALFIELDS LIMITED, Bharat Coking Coal Limited.

Regularly set a regional task force with cross-functional team members including nodal officers/representatives appointed from state to ensure the procurement needs are met by GeM, Drive extensive dialogue with senior state/ district leadership, Follow comprehensive account planning and review cadence process. Additional responsibilities (Allocation will be revisited by relevant Functional Head post hiring of officers under the buyer management vertical) Member of product creation committee.
Nodal officer for the state of Arunachal Pradesh, Lakshadweep, Jammu & Kashmir, Ladakh, Uttrakhand, himachal Pradesh, Maharashtra, Tamil Nadu, Pudducherry, Goa

For the overall strategy of the product & service category, TP creation via vendor or in-house category creation, Product & service categories allocation: Medical Equipment & Lab Supplies, Medical Equipment, surgical instruments and consumables, social sector and other medical items as assigned, Medical Devices & equipment. Nodal Officer of : Ministry of  Health & Family Welfare, Ministry of Ayush, HLL Infra Tech Services Limited (HITES), Work Group - Medical Equipment, Medicine & Consumable.

GeM - Integration: Work on Business Requirement Document of features & functionalities during integration process with different procuring entities. Analyze specific integration & open API requirements. Planning and execution of functional and technical integration approaches and related operational aspects. Track and ensure progress of implementation of integration works against agreed timelines with MSP. Developing understanding of the relevant modules in GeM for respective integrations. Co-ordinating and driving MSP for necessary development in relevant modules for respective integrations in consultation with Module Owners. Handling of Operational Issues related to assigned Integrations. Any other task allocated by Reporting Manager and Functional head.
Assigned Integrations: PFMS eBill integration, PFMS eAsset Integration, PFMS Penal Interest Integration, IFMS Integration (Delhi, Odhisa, Assam and Kerala), GeM Pool Account, Online EMD, CRPF Integration, CPSE and Mega Buyers ERP Pre-Integration (As Assigned), CPSE and Mega Buyers ERP Post-Integration (As Assigned) Assigned Buyers for ERP Integration – NALCO, BHEL, CRPF, Cochin Shipyard, Coal India, Jawahar Lal Nehru Port Trust, ISRO, RINL-Visakhapatnam Steel Plant, Goa shipyard, NLCIL, KIOCL, HPCL, DCIL GeM - Forward Auction: Responsible for managing all aspects of a successful Forward Auction throughout its lifecycle, including product strategy development, Auctioneers insights/needs, and requirements definition; Understanding the problem, issues and requirement of stakeholders and creation of requirement note. Take up development work with MSP for design, development and timely completion of new features and functionalities of Forward Auction. Analyzing and keeping track of Auctioneers and Bidders needs for continuous improvement as well as ""Ease of Use"" in the Forward Auction.

Nodal Officer for GeM Business Development for the assigned accounts. Responsible for strategies to drive adoption of GeM within buyer organizations. This includes onboarding new buyers, identifying untapped opportunities for account expansion, managing relationships, organizing training, engaging with committees and external agencies, identify pain points and work within the organization to ensure needs are met. Further, responsible for monitoring category activities, handling operational complaints, coordinating escalations, support with Ops team, prepare regular reports of progress and forecasts of the managed accounts, oversee the facilitation of the upload of the annual procurement plan by the buyer account, track buyer engagement metrics, lead buyer-specific programs, lead all key matters and anticipate their needs. Additional responsibilities - Member of committee for monitoring the progress of contract, work plan as per RFP, certification & assessment of deliverables, and related payment for contract for Empanelment of Agency for Brand & Catalogue Approval. Member of NEC Advance analytics committee
Key Strategic Accounts:
Ministry Of Corporate Affairs; Ministry Of Housing & Urban Affairs (Mohua); Ministry Of New And Renewable Energy; Rural Electrification Corporation Limited; Gail India Limited; Gail Gas Ltd. Green Gas Ltd.; Oil India Limited; Numaligarh Refinery Limited; Bharat Gas Resources Ltd.; Konkan LNG Ltd.; Cabinet Secretariat; Rajya Sabha Secretariat; Comptroller and Auditor General (CAG) of India; National Commission for Scheduled Tribes (NCST)

Nodal Officer for GeM Business Development for the assigned accounts. Responsible for strategies to drive adoption of GeM within buyer organizations. This includes onboarding new buyers, identifying untapped opportunities for account expansion, managing relationships, organizing training, engaging with committees and external agencies, identify pain points and work within the organization to ensure needs are met. Further, responsible for monitoring category activities, handling operational complaints, coordinating escalations, support with Ops team, prepare regular reports of progress and forecasts of the managed accounts, oversee the facilitation of the upload of the annual procurement plan by the buyer account, track buyer engagement metrics, lead buyer-specific programs, lead all key matters and anticipate their needs. Additional responsibilities - Member of committee for monitoring the progress of contract, work plan as per RFP, certification & assessment of deliverables, and related payment for contract for Empanelment of Agency for Brand & Catalogue Approval.
Key Strategic Accounts:
Ministry Of Agriculture And Farmers Welfare; Ministry Of Chemicals And Fertilizers; Ministry Of Culture; Ministry Of Environment Forest And Climate Change; Ministry Of Heavy Industries And Public Enterprises; Ministry Of Home Affairs; Ministry Of Labour And Employment; Ministry of Planning; Ministry Of Skill Development And Entrepreneurship; President of India; PMO; Office of the Principal Scientific Adviser; Indian Atomic Industrial Forum (IAIF); Bharat Heavy Electricals Limited; Power Grid Corporation Of India Limited; Niti Aayog; Andrew Yule Company Ltd.; Braithwaite Burn & Jessop Construction Company Ltd.; Bridge & Roof Company Ltd. Electronics Corpn. of India Ltd.; Fertilisers and Chemicals Travancore Limited (FACT); Hindustan Organic Chemicals Ltd.; HMT Machine Tools Ltd.; Karnataka Antibiotic & Pharmaceuticals Ltd.; National Fertilizers Limited; National Seeds Corpn. Ltd.; Nuclear Power Corporation of India Limited; Rajasthan Electronics and Instruments Ltd. Rashtriya Chemicals & Fertilizers Ltd.; Rashtriya Ispat Nigam Limited; Uranium Corporation of India Ltd.

Nodal Officer for GeM Business Development for the assigned accounts. Responsible for strategies to drive adoption of GeM within buyer organizations. This includes onboarding new buyers, identifying untapped opportunities for account expansion, managing relationships, organizing training, engaging with committees and external agencies, identify pain points and work within the organization to ensure needs are met. Further, responsible for monitoring category activities, handling operational complaints, coordinating escalations, support with Ops team, prepare regular reports of progress and forecasts of the managed accounts, oversee the facilitation of the upload of the annual procurement plan by the buyer account, track buyer engagement metrics, lead buyer-specific programs, lead all key matters and anticipate their needs. Additional responsibilities - Member of committee for monitoring the progress of contract, work plan as per RFP, certification & assessment of deliverables, and related payment for contract for Empanelment of Agency for Brand & Catalogue Approval.
Key Strategic Accounts:
Ministry Of Mines; Ministry Of Petroleum And Natural Gas; Ministry Of Ports, Shipping And Waterways; Ministry Of Power; Ministry Of Rural Development; Vice President of India; Lok Sabha Secretariat; Oil and Natural Gas Corporation Limited; Indian Oil Corporation Limited; Mangalore Refinery and Petrochemicals Limited (MRPL); Bharat Oman Refineries Ltd.; HPCL Rajasthan Refinery Ltd.; Cochin Shipyard Limited; Shipping Corporation of India Limited; Hoogly Cochin Shipyard Ltd.; National Thermal Power Corporation Limited; NHPC Limited; Damodar Valley Corporation Ltd.; Satluj Jal Vidyut Nigam; North Eastern Electric Power Corporation Limited; Power Finance Corporation Limited, Power System Operation Corporation Limited; Kanti Bijlee Utpadan Nigam Ltd.; Nabinagar Power Generating Company Ltd.

Nodal Officer for GeM Business Development for the assigned accounts. Responsible for strategies to drive adoption of GeM within buyer organizations. This includes onboarding new buyers, identifying untapped opportunities for account expansion, managing relationships, organizing training, engaging with committees and external agencies, identify pain points and work within the organization to ensure needs are met. Further, responsible for monitoring category activities, handling operational complaints, coordinating escalations, support with Ops team, prepare regular reports of progress and forecasts of the managed accounts, oversee the facilitation of the upload of the annual procurement plan by the buyer account, track buyer engagement metrics, lead buyer-specific programs, lead all key matters and anticipate their needs.
Key Strategic Accounts:
Ministry Of Development Of North Eastern Region; Ministry Of Finance; Ministry Of Law And Justice; Ministry Of Minority Affairs; Ministry Of Road Transports And Highways; Ministry Of Textiles; Canara Bank; Indian Overseas Bank; Punjab National Bank; State Bank of India; Bank of India; Bank of Baroda; Union Bank of India; Indian Bank; Punjab & Sind Bank; UCO Bank; Central Bank of India; Bank of Maharashtra; LIC; Security Printing & Minting Corporation of India Ltd.; National Handloom Development Corporation Limited (NHDC); Cotton Corporation of India Limited (CCI)

Nodal Officer for GeM Business Development for the assigned accounts. Responsible for strategies to drive adoption of GeM within buyer organizations. This includes onboarding new buyers, identifying untapped opportunities for account expansion, managing relationships, organizing training, engaging with committees and external agencies, identify pain points and work within the organization to ensure needs are met. Further, responsible for monitoring category activities, handling operational complaints, coordinating escalations, support with Ops team, prepare regular reports of progress and forecasts of the managed accounts, oversee the facilitation of the upload of the annual procurement plan by the buyer account, track buyer engagement metrics, lead buyer-specific programs, lead all key matters and anticipate their needs.
Key Strategic Accounts:
Ministry Of Civil Aviation; Ministry Of Communications; Ministry Of Food Processing Industries; Ministry of Jal Shakti; Airport Authority of India Limited; Telecommunications Consultants India Limited; BSNL; CDOT; Bharat Broadband Network Limited; Department of Posts; India Post Payment Bank (Department of Posts); I T I LTD.; Delhi Metro Rail Corporation; Other metro rail corporations; Water and Power Consultancy Services Limited (WAPCOS); Ministry Of Women And Child Development; National Mission for Clean Ganga (NMGC), New Delhi

Manage and oversee onboarding of new sellers including support related to seller journey, & activation of sellers for the respective workgroups. Seller/Cooperatives onboarding projects for MSCS, SSCS, NRLM & KVIC including specific initiatives to make GeM more inclusive, & identification of categories to drive seller growth and participation. Responsible for redefining the seller rating framework for GeM. Coordinate with category stakeholders on seller identification & drive outreach efforts to grow seller base. Facilitate onboarding of sellers identified through MOUs that have been signed by GeM with various organizations. Support & execute training & awareness programs for sellers

Manage and oversee onboarding of new sellers including support related to seller journey, & activation of sellers for the respective workgroups. Seller onboarding projects for MoFPI, Farmers Producer Organizations, FSSAI and Startups including specific initiatives to make GeM more inclusive, & identification of categories to drive seller growth and participation. Coordinate with category stakeholders on seller identification & drive outreach efforts to grow seller base. Facilitate onboarding of sellers identified through MOUs that have been signed by GeM with various organizations. Responsible for redefining the seller rating framework for GeM. Support & execute training & awareness programs for sellers.

Overall strategy of the service category & catalogue structuring and sanitization, TP creation via vendor or in-house, drive external relationship building with stakeholders. Incident handling in Services. The role of Category Owner is responsible for managing products or services from creation to maintenance. They oversee category specifications, and technical parameters, and research new service options. They handle litigation, develop category strategy, ensure product relevance and pricing accuracy, and handle complaints and grievances. They also update business rules, review contracts, monitor portal functioning, and collaborate with analytics teams to drive category growth. Additionally, they contribute to financial projections, undertake any other assigned responsibilities, BRD creation/review.

The role of Category Owner is responsible for managing products or services from creation to maintenance. They oversee category specifications, and technical parameters, and research new product options. They handle litigation, develop category strategy, ensure product relevance and pricing accuracy, and handle complaints and grievances. They also update business rules, review contracts, monitor portal functioning, and collaborate with analytics teams to drive category growth. Additionally, they contribute to financial projections and undertake any other assigned responsibilities.

The role of Category Owner is responsible for managing products or services from creation to maintenance. They create category specifications, and technical parameters, and research new product options. They handle develop category strategy, ensure product relevance and pricing accuracy, and handle complaints and grievances. They also update business rules and collaborate with analytics teams to drive category growth. Additionally, they undertake any other assigned responsibilities.
Work group allocation:– Paper, Toys and Games. Additional Charge 1. Part of BRD creation process till BRD approval for GeM 2.0 with TCS & EY. 2. Stakeholder Management - Day to day issue handling of services from buyers & service providers. 3. Overall strategy for service categories, catalogue, structuring & sanitiation.

The role of Category Owner is responsible for managing products or services from creation to maintenance. They create category specifications, and technical parameters, and research new product options. They handle develop category strategy, ensure product relevance and pricing accuracy, and handle complaints and grievances. They also update business rules and collaborate with analytics teams to drive category growth. Additionally, they undertake any other assigned responsibilities.
Work group allocation: – Information Technology.

The role of Category Owner is responsible for managing products or services from creation to maintenance. They create category specifications, and technical parameters, and research new product options. They handle develop category strategy, ensure product relevance and pricing accuracy, and handle complaints and grievances. They also update business rules and collaborate with analytics teams to drive category growth. Additionally, they undertake any other assigned responsibilities.
Work group allocation: - Electronic Equipment, Fire Fighting Equipment, Furniture, Lab Glassware & Apparatus, Surveillance.

The role of Category Owner is responsible for managing products or services from creation to maintenance. They create category specifications, and technical parameters, and research new product options. They handle develop category strategy, ensure product relevance and pricing accuracy, and handle complaints and grievances. They also update business rules and collaborate with analytics teams to drive category growth. Additionally, they undertake any other assigned responsibilities.
Work Group: Chemical fertilizer & Pesticides, Oils & Lubricants, Oilfeild Chemicles - ONGC, Microbiological Media & Culture, Minerals & Ore, Cement & Alied Materials
Nodal Officer:
Bharat Petroleum Corporation Ltd., Hindustan Petroleum Corporation Ltd, Engineers India Limited, Balmer Lawrie and Company Limited, Brahmaputra Cracker and Polymer Limited (BPCL), Chennai Petroleum Corporation Limited and HPCL biofuels Ltd, under Central buyer vertical.

The role of Category Owner is responsible for managing products or services from creation to maintenance. They create category specifications, and technical parameters, and research new product options. They handle develop category strategy, ensure product relevance and pricing accuracy, and handle complaints and grievances. They also update business rules and collaborate with analytics teams to drive category growth. Additionally, they undertake any other assigned responsibilities. Work Group Allocation: Machine & Maechenicle equipment, Tool & General Machinery, Scientific Equipment.

The role of Category Owner is responsible for managing products or services from creation to maintenance. They create category specifications, and technical parameters, and research new product options. They handle develop category strategy, ensure product relevance and pricing accuracy, and handle complaints and grievances. They also update business rules and collaborate with analytics teams to drive category growth. Additionally, they undertake any other assigned responsibilities. Work group allocation : Pipes & Fittings, Sheets Plate Bars Rods

Regularly set a regional task force with cross-functional team members including nodal officers/representatives appointed from state to ensure the procurement needs are met by GeM, Drive extensive dialogue with senior state/ district leadership, Follow comprehensive account planning and review cadence process. Nodal officer for : Karnataka, Haryana, Chandigarh, Punjab.

Tasks encompassing the management of contact center operations and interaction functions involve overseeing call center activities, emails, chats, social media, and self-service channels. Process refinement is essential, including creating structured workflows for different support levels (L0, L1, and L2) and setting service benchmarks. Grievance handling and dispute resolution related to buyers and sellers at Incident Management on GeM. Strategic planning requires assessing customer needs, conducting performance evaluations, policy changes and capacity planning.

All legal and litigation affairs of the entire organization,Oversee & review vendor and marketplace contracts from a legal perspective, (articles of association, regulatory and commercial licenses, agency agreements, etc.). Member of product creation committee. Member of prevention of Sexual Harassment at workplace Committee. Company Secretarial Responsibilities.

Develop and implement comprehensive training and communication strategies to support a large-scale transformation program. Design, develop, and deliver engaging training content across various mediums to ensure effective stakeholder engagement and adoption. Manage and administer the Learning Management System (LMS) to facilitate efficient training delivery and tracking. Continuously monitor and evaluate training effectiveness to identify areas for improvement and maximize program impact. Foster a culture of adaptability and innovation to ensure the training platform remains relevant and effective in a changing landscape. Develop and lead skill development programs that foster a high-performing team with a deep understanding of the GeM platform, business processes, and customer needs.

Responsible for driving government initiatives to enhance social inclusivity in GeM. Tasks include identifying and promoting participation of underserved seller groups, developing local seller networks, and facilitating problem-solving across teams. Additionally, the role involves running awareness campaigns, organizing training programs, overseeing seller onboarding/ product catalogue upload campaigns, participation in trade shows/ fairs, conferences, events/ workshops, and assuming additional responsibilities such as vigilance and ethics officer for GeM. Work group maker for FPO, and Social Inclusion.

GeM - Integration: Work on Business Requirement Document of features & functionalities during integration process with different procuring entities. Analyze specific integration & open API requirements. Planning and execution of functional and technical integration approaches and related operational aspects. Track and ensure progress of implementation of integration works against agreed timelines with MSP. Developing understanding of the relevant modules in GeM for respective integrations. Co-ordinating and driving MSP for necessary development in relevant modules for respective integrations in consultation with Module Owners. Handling of Operational Issues related to assigned Integrations. Any other task allocated by Reporting Manager and Functional head.
Assigned Integrations: MCA 21, Income Tax, GSTN Integration, Aadhar entegration, NeSL, GSTN Enhancement, BIS Integration, Udyam/ Start up, FSSAI, E-invoice, Revenue Policy Implementation, GeM Transaction Charges Implementation, CPSE and Mega Buyers ERP Pre-Integration (As Assigned), CPSE and Mega Buyers ERP Post-Integration (As Assigned) Assigned Buyers for ERP Integration – Bhilai Steel (SAIL), SAIL – RSP, SAIL – DSP, SAIL – BSL, SAIL – ISP, BSNL, NMDC, IPA Chennai, IPA Mumbai NEPA, AAI, ALIMCO, IISERB GeM – Fulfilment - Handling of Operational Issues related to Fulfilment Module. To ensure carrying out of RCA for critical issues by MSP wherever necessary and ensure due closure.

GeM - Integration: Work on Business Requirement Document of features & functionalities during integration process with different procuring entities. Analyze specific integration & open API requirements. Planning and execution of functional and technical integration approaches and related operational aspects. Track and ensure progress of implementation of integration works against agreed timelines with MSP. Developing understanding of the relevant modules in GeM for respective integrations. Co-ordinating and driving MSP for necessary development in relevant modules for respective integrations in consultation with Module Owners. Handling of Operational Issues related to assigned Integrations. Any other task allocated by Reporting Manager and Functional head. Assigned Integrations: TReDS Integration, MoPR Integration, CSC_MoPR Integration, DOP Integration, CPSE and Mega Buyers ERP Pre-Integration (As Assigned), CPSE and Mega Buyers ERP Post-Integration (As Assigned) Assigned Buyers for ERP Integration – MOPR Gurugram, IOCL, NTPC, BPCL, MCGM, EIL, PGCIL, NRL(Numaligarh Refinery Limited), GAIL, ONGC, ONGC Videsh, Balmer Lawrie, NHPC, Oil India, Manglore Refinary, GAIL, SJVN, RFCL(Ramagundam Fertilizers and Chemicals Limited), NFL, RCFL(Rashtriya Chemicals and Fertilizers Limited), NSPCL, MMMOCL, MAHAGENCO, GNIDA, UCIL, IREL , GeM - CMS -Handling of Operational Issues related to CMS Module. To ensure carrying out of RCA for critical issues by MSP wherever necessary and ensure due closure.

Overall in charge of BRDs / SLAs related to assigned modules, sharing of requirement notes to MSP, and getting BRDs approved to assigned modules. To build design wireframes/ working prototypes, design, development, modules, testing, Jira approvals, design approvals, completion of UAT as per the approved BRD, Post-deployment impact analysis, review, random testing, and verification of the assigned modules. carrying out RCA for critical issues by MSP. Modules - CMS Product, Catalogue upload and approval for products, Brand upload & approval, OEM Dashboard, Seller registration and implementation of VA & business cockpit.

The role focuses on ensuring a user-friendly platform, obtaining BRD approvals, coordinating with the design team, and overseeing new feature development. Responsibilities include timely rollouts, post-deployment analysis, and overall management of BRDs/SLAs for assigned modules. Additional tasks include Railway integration and managing modules like Marketplace, DP, L1 purchase, Search Engine, NLP, Product display, Carting, Contract generation, Fulfilment, and UI/UX. The role also involves addressing operational issues, conducting RCAs, and completing projects on time.

Responsible for monitoring alerts and reports.Responsible for SLA and security analysis.Review of database reports and co-ordination with MSP on DB related tasks. Responsible for UAT Validation

The responsibilities of a financial manager, including day-to-day financial operations, policy development, budgeting, cash flow management, compliance, and reporting. Additionally, there are temporary duties related to revenue initiatives such as developing a fintech product strategy, optimizing features for revenue growth, and supporting revenue generation initiatives.

Assisting in creation of a marketplace policy, adopted by all buyers on the platform, that is simple, effective and efficient; Assisting in ensuring that the policy is relevant and updated basis changing procurement landscape; Assisting in monitoring & analyzing policy issues and developments; Draft policy position documents and other materials for internal & external communication; Identify and address policy pain points of stakeholders

Responsible for managing the seller ecosystem, including onboarding, support, and growth. Coordinates with category managers to identify sellers and ensures quality and quantity across categories. Build external relationships with brands and OEMs.

Responsible for work related to vendor assessment / assessment exemption including business requirement documentation, development of new features & functionalities, contract management & coordination with vendor assessment agency, RTI applications, PG portal grievances etc. Supporting and coordinating with seller onboarding teams for workshops, trainings, seminars etc.

Responsible for procurement of office items as per requirements i.e. from request for quote/proposal to supplier selection (by coordinating with vendor manager) and coordination on contract and price negotiation. Prepare plans for the purchase of equipment, services, and supplies for GeM office. Follow and enforce GeM's internal procurement policies and procedures. Research potential vendors. Compare and evaluate offers from suppliers. Negotiate contract terms of agreement and pricing. Track orders and ensure timely delivery. Review quality of purchased products. Manage inventory/ storage of items purchased. Maintain internal tracker / database of order details (e.g. vendors, quantities, prices. Prepare budgets, costs analysis & other reports for internal tracking. Any other responsibility as assigned by the competent authority from time to time.

The responsibilities for overseeing and driving the implementation of strategic programs and initiatives across the organization. This includes serving as a central point of reference, planning and coordinating project deliverables, tracking project status, and communicating key metrics to relevant leaders.
Additionally, tasks involve identifying markets and opportunities, developing partnership strategies, and implementing key strategic initiatives assigned by senior leadership, such as category sanitization, tender analysis, procurement savings studies, and GeM my evolution and integration with helpdesk.
Nodal officer for: Telangana, Andhra Pradesh, Madhya Pradesh, Kerala

Regularly set a regional task force with cross-functional team members including nodal officers/representatives appointed from state to ensure the procurement needs are met by GeM, Drive extensive dialogue with senior state/ district leadership, Follow comprehensive account planning and review cadence process. Nodal officer for : Andaman & Nicobar Island, gujarat, Dadra & Nagar Haveli, Daman & Diu, Delhi, Assam, Nagaland, Meghalaya, Manipur, Mizoram, Rajasthan

Recruitments ( SPV, PMU, Third Party), Third Party Hire to exit management and all related tasks of third party staff management, New HRMS, Documentation - Personal , Files/related tasks, All Reimbursements, Posh Training and Filing of Annual reports

Employee Onboarding, Performance Management System, Employee Engagement, HR Operations ( Including leave , Attendance , Payroll and related tasks , Insurance, Actuarial and other HR Operations tasks as assigned from time to time ), Audit ( All coordination /data requirement)

Nodal Officer for GeM Business Development for the assigned accounts. Responsible for strategies to drive adoption of GeM within buyer organizations. This includes onboarding new buyers, identifying untapped opportunities for account expansion, managing relationships, organizing training, engaging with committees and external agencies, identify pain points and work within the organization to ensure needs are met. Further, responsible for monitoring category activities, handling operational complaints, coordinating escalations, support with Ops team, prepare regular reports of progress and forecasts of the managed accounts, oversee the facilitation of the upload of the annual procurement plan by the buyer account, track buyer engagement metrics, lead buyer-specific programs, lead all key matters and anticipate their needs.
Key Strategic Accounts:
Ministry Of Consumer Affairs Food And Public Distribution; Ministry of Cooperation; Ministry Of External Affairs; Ministry of Fisheries, Animal Husbandry and Dairying; Ministry Of Panchayati Raj; Ministry Of Social Justice And Empowerment; Ministry Of Tourism; Ministry Of Youth Affairs And Sports, Food Corporation of India (FCI); Central Warehousing Corporation (CWC); National Aluminium Company Limited, Hindustan Copper Ltd. Geological Survey of India (GSI); Artificial Limbs Mfg. Corpn. of India; KIOCL Limited; NMDC Limited; MOIL Limited

As Deputy Director he acts as the techno-functional Single Point of Contact (SPOC) for all requirements, escalations, and portal enhancements specific to MoD users. The responsibilities encompass working closely with cross-functional teams.
Core Responsibilities:
Strategic Adoption and Compliance Oversight
Lead initiatives aimed at increasing platform adoption among MoD buyers, ensuring full compliance with government procurement regulations and alignment with GeM business protocols. This involves managing relationships with key stakeholders, identifying business growth opportunities, pursing user by addressing user concern/requirements such as training, portal enhancements, and category creation. Responsibilities also include tracking performance metrics, analysing procurement trends and payment workflows, and ensuring all processes meet prevailing governmental policies. Techno-Functional Lead: Act as the primary liaison for integrating both business and technical solutions in relation to the MoD’s use of the GeM platform. This includes managing end to end development lifecycle of MoD specific Modules/functionalities, addressing high-priority/critical issues, and ensuring that platform upgrades and enhancements are in line with MoD’s specific needs. GeM Buyer Onboarding for Panchayat Users: Oversee and facilitate the GeM buyer onboarding process for Ministry of Panchayati Raj (MoPR) users. Key responsibilities include managing the design and development of buyer registration changes specific to Panchayat users and handling operational challenges to ensure smooth functionality.

Managing key accounts for GeM, fostering strong relationships, and overseeing strategic accounts within states, drive adoption, collaborate with the technical team for specific integrations, handle escalations, and lead all crucial aspects for buyer accounts. Additionally, focus on account growth, ensure procurement plans are uploaded, monitor SLAs, and handle other assigned duties as required.
Nodal officer for : Bihar, Jharkhand, Chhattisgarh, West Bengal, Odisha, Tripura

Managing key accounts for GeM, fostering strong relationships, and overseeing strategic accounts within states, drive adoption, collaborate with the technical team for specific integrations, handle escalations, and lead all crucial aspects for buyer accounts. Additionally, focus on account growth, ensure procurement plans are uploaded, monitor SLAs, and handle other assigned duties as required.
Nodal officer for : Uttar Pradesh, Madhya Pradesh, Uttarakhand.

Managing key accounts for GeM, fostering strong relationships, and overseeing strategic accounts within states, drive adoption, collaborate with the technical team for specific integrations, handle escalations, and lead all crucial aspects for buyer accounts. Additionally, focus on account growth, ensure procurement plans are uploaded, monitor SLAs, and handle other assigned duties as required.
Nodal officer for : Jammu(J&K) J&K, Ladakh, Punjab and Chandigarh, Haryana

Managing key accounts for GeM, fostering strong relationships, and overseeing strategic accounts within states, drive adoption, collaborate with the technical team for specific integrations, handle escalations, and lead all crucial aspects for buyer accounts. Additionally, focus on account growth, ensure procurement plans are uploaded, monitor SLAs, and handle other assigned duties as required.
Nodal officer for : Assam, Nagaland, Mizoram, Manipur, Meghalaya, Arunachal Pradesh

Managing key accounts for GeM, fostering strong relationships, and overseeing strategic accounts within states, drive adoption, collaborate with the technical team for specific integrations, handle escalations, and lead all crucial aspects for buyer accounts. Additionally, focus on account growth, ensure procurement plans are uploaded, monitor SLAs, and handle other assigned duties as required

Managing key accounts for GeM, fostering strong relationships, and overseeing strategic accounts within states, drive adoption, collaborate with the technical team for specific integrations, handle escalations, and lead all crucial aspects for buyer accounts. Additionally, focus on account growth, ensure procurement plans are uploaded, monitor SLAs, and handle other assigned duties as required. Nodal officer for : Tamil Nadu, Chennai

Managing key accounts for GeM, fostering strong relationships, and overseeing strategic accounts within states, drive adoption, collaborate with the technical team for specific integrations, handle escalations, and lead all crucial aspects for buyer accounts. Additionally, focus on account growth, ensure procurement plans are uploaded, monitor SLAs, and handle other assigned duties as required.
Work Group allocation : Food
Nodal officer for: Delhi, Himachal Pradesh

Managing the identification/creation/modification of the TPs for assigned product and service categories, ensuring that the technical details are collected from buyers and sellers and address their requirements that national and international standards/Regulations/certifications applicable to the product are captured in the TP, updation, and maintenance of the TPs, also making work group for Medical Equipment.

• Responsible for Implementaton of all analytics related to the performance of platform i.e. Predictive/Prescriptive Analytics (Advance Analytics) through MSP.
• Drafting and sharing the requirement note of BI/AI-ML use case with MSP in collaboration with functional teams/stakeholders and getting BRDs developed and approved. Further ensure timely completion of analysis/feasibility of requirements, wireframes including PoC, development and deployment of solutions as per approved BRD including testing, necessary approvals, data validation and certifying satisfactory completion of UAT, stakeholder sign off in collaboration with domain owners/respective stakeholders/MSP.
• Post deployment impact analysis, review, random testing, and verification for assigned modules.
• Explore and analyze the data collected to derive insights, visualize the findings and present the same to the relevant stakeholders to meet their requirements.
• Day to day monitoring of existing AI/ML module and ensure timely refresh of reports/dashboards and timely escalation of operations issues such as data load, bugs and resolution by Implementation partner. Work closely with functional teams to refine dashboards from time-to-time.
• Create and present periodic status updates including pendency’s, challenges, risk, mitigation etc. to reporting manager.
• Any other responsibility as assigned from time to time

• Responsible for Implementation of all analytics related to the performance of platform i.e. product and financial analytics through MSP.
• Drafting and sharing the requirement note for reports/Dashboard of assigned analytics module with MSP in collaboration with functional teams/stakeholders and getting BRDs developed and approved. Ensure timely completion of analysis/ feasibility of requirements, wireframes, design, development, deployment of Reports/Dashboards in coherence with new features and functionalities related to BI analytics including testing, Jira approvals, design approvals, data validation and certifying satisfactory completion of UAT, stakeholder sign off as per the approved BRD in collaboration with domain owners/stakeholders/MSP.
• Post deployment impact analysis, review, random testing, and verification for assigned BI/Analytics modules.
• Explore and analyze the data collected to derive insights, visualize the findings and present the same to the relevant stakeholders to meet their requirements.
• Day to day monitoring of existing BI/Analytics module including data collection and consolidation, bugs and timely refresh of reports/dashboards and timely escalation of all such operational issues and resolution by MSP. Work closely with functional teams to refine dashboards from time-to-time.
• Create and present periodic status updates including pendency’s, challenges, risk, mitigation etc. to reporting manager.
• Any other responsibility as assigned from time to time
• Responsible for Implementaton of all analytics related to the performance of platform i.e. product and financial analytics through MSP

For quality improvement and creating reliable testing strategy, how users will use the platform/ functionality, coordinate with MSP, identify issues and track their timely resolution, and Monitor the timely completion of BRDs for assigned services and functionality. Resolution and follow up for operational issues with stakholders.

For quality improvement and creating reliable testing strategy, how users will use the platform/ functionality, coordinate with MSP, identify issues and track their timely resolution, and Monitor the timely completion of BRDs for assigned services and functionality. Resolution and follow up for operational issues with stakholders. Day to day monitoring of existing BI/Analytics module including data collection and consolidation, bugs and timely refresh of reports/dashboards and timely escalation of all  such operational issues and resolution by MSP. Work closely with functional teams to refine dashboards from time-to-time

The responsibilities for overseeing strategic programs across the organization, include coordinating deliverables, managing budgets, and tracking project status. It involves collaborating with functional leads and vendors, driving execution, and developing strategies for digital tools and new ways of working. Additionally, the role includes assisting with periodic reports, strategy development, and analytical framework development to support company expansion. Any other responsibility as assigned from time to time

Responsible for managing all office equipment including internal communication system, the office work space and reception, mailroom, pantry and establishing related policies, procedures, and work schedules. Responsible for all maintenance & repairs for GeM office. Assign and monitor clerical, administrative, and secretarial responsibilities and tasks among office staff. Ensure office supplies are available as per employee requirements and needs. Support operations by supervising support staff, ensuring efficient resource allocation and training and development of the support staff. Liaise with facility management vendors, including cleaning, catering and security services. Coordinate with IT department on all office related equipment. Partner with HR team to update and maintain office policies as necessary. Partner with HR team in planning in-house office activities and events. Any other responsibility as assigned by the competent authority from time to time. Assist the Director in administrative management of the office. Supervise work relating to admin, establishment & general accounting matters. Liaise with other Govt & private institutions on all administrative matters.

To Brand and Catalog approval processes. These include addressing JIRA requests, ensuring corrective actions, overseeing stakeholder communications regarding technical issues, improving template responses for sellers, analyzing reports for process improvement, handling urgent requests, and fulfilling any other assigned tasks

Handling incident management for procurement-related issues between buyers and sellers. Making policy-based decisions, analyzing incidents to understand buyer/seller perspectives for improvement. Evaluating the Management Service Provider (MSP) and the tool's performance, and fulfilling any other assigned responsibilities.

Coordinator for the assigned key accounts for any issue resolution, assistance in bid creation, demo for specific procurements, coordinate for new features/functionalities, data analysis and reporting for buyers, analysis of custom bids, analysis of tenders floated on CPPP etc.
Key Strategic Accounts:
Ministry Of Finance; Ministry Of Mines; Ministry Of Petroleum And Natural Gas; Ministry Of Power; Ministry Of Railways

Managing key accounts for GeM, fostering strong relationships, and overseeing strategic accounts within states, drive adoption, collaborate with the technical team for specific integrations, handle escalations, and lead all crucial aspects for buyer accounts. Additionally, focus on account growth, ensure procurement plans are uploaded, monitor SLAs, and handle other assigned duties as required. Nodal officer for : Karnataka, Goa

The developing and managing IT operations governance, including policies, SOPs, and SLAs for efficiency and control. Responsibilities include reviewing policies, conducting audits, managing change requests, resolving IT issues, and monitoring metrics. Additionally, tasks involve collaborating with MSPs, managing vendors, and ensuring compliance with transition methodology.

Work on Business Requirement Document of features & functionalities during integration process with different procuring entities. Analyze specific integration & open API requirements. Planning and execution of functional and technical integration approaches and related operational aspects. Track and ensure progress of implementation of integration works against agreed timelines with MSP. Developing understanding of the relevant modules in GeM for respective integrations. Co-ordinating and driving MSP for necessary development in relevant modules for respective integrations in consultation with Module Owners. Handling of Operational Issues related to assigned Integrations. Any other task allocated by Reporting Manager and Functional head.
Assigned Integrations: CGDA Integration, Railway Integration, Caution Money, Armed Forces (Army, Navy, Air Force), Defence PSUs, CPSE and Mega Buyers ERP Pre-Integration (As Assigned), CPSE and Mega Buyers ERP Post-Integration (As Assigned)
Assigned Buyers for ERP Integration – Railways, CGDA, Armed Forces (Army, Navy, Air Force), Defence PSUs, Concor, CRIS (Center for Railways Information Systems)
GeM – Buyer Registration - Ensure design, development and timely completion of new features and functionalities of assigned modules, including testing, Jira approvals, design approvals and certifying satisfactory completion of UAT as per the approved BRD and requirement note of assigned modules. Ensure roll out of application, functionalities, enhancements, and changes of assigned modules in accordance with approved BRDs or requirement note following due development and deployment protocols of assigned modules. Post deployment impact analysis, review, random testing, and verification of the assigned modules. Handling of Operational Issues related to Buyer Management Module. To ensure carrying out of RCA for critical issues by MSP wherever necessary and ensure due closure.

Extensive and demonstrable experience with cloud providers (AWS, Azure) and cloud security architecture, governance, and security add-ons (e.g. logging services, VPC’s, cloud identity management tools). Deep understanding of Defence in Depth approach, experience in implementing the same in an enterprise grade network. Configure access within a cloud environment using the defence in-depth principle. Experience in Control Tower /Landing Zone, Privilege Identity/Access management, Security Policy Guard rails, Guard duty etc. Implement and configure Cloud Security Services/ Capabilities such as Designing the MZ/DMZ zone and Security as per the requirement. Implementation of native public cloud security services. Manage and maintain Key Management Services. Implement and enforce data classification and protection policies. Collaborate with cross-functional teams to conduct security. Security Assessment in GCCC / Public Cloud. Participate in incident response activities. Configure and oversee Identity Lifecycle (IAM/PAM). Understanding of Role Based Access Control implementation. Secure Architecture Design and implementation of controls on native cloud technologies such as EC2/S3/WAF/IAM/Certificate Manager Cloud HSM, Secret manager, Trust Advisor depth knowledge etc. Knowledge of secure cloud architecture, SaaS platform security, email security, and recommend the operations team of security improvements. Identify gaps in current cloud implementations compared to standards and policies. Support, manage, and handle escalations related to security review of cloud implementations. Experience in managing Third Party Cloud security technologies / services. Foster better security through encouraging teams to use automated security tools. Devise and enforce standards and best practices for data protection in line with international standards and industry best practices. Familiarity with compliance regulations and CSA (cloud security alliance) / CIS Critical Security Controls /NIST frameworks and standards. Candidate should have excellent troubleshooting capabilities and be experienced in diagnostic/tracing tools. Any other responsibility as may be assigned from time to time.

Vigilance - To assist Dy. VO to carry out the vigilance functions for vigilance as per the guidelines of CVC related work. Coordination with Vigilance Departments of other Ministries/Departments/States. Responsible for Risk and Fraud Control.

Establish initiatives & strategies to improve system performance, bridge the link between business team & technical team for platform enhancement, Articulate the service vision, maintain, and prioritize the service backlog, and Work closely with different stakeholders to improve business & system processes. Validation of functionalities (UAT) and sql query, json and client URL validation. Alongwith BRD finalisation for 2.0.

Oversee the development and delivery of diverse training programs, including web-based seminars, online/printed manuals, and group sessions. Ensure consistency, effectiveness, and up-to-date status of training materials, including FAQs. Conduct needs assessments, performance reviews, and capacity planning to determine optimal training strategies. Implement robust feedback mechanisms and take timely action to address training-related issues. Develop and implement effective communication strategies to keep stakeholders informed and engaged. Lead internal training initiatives for executives to develop a high-performing team with strong customer focus and understanding of the GeM platform and business processes.

The role of a financial analyst specializing in e-commerce and fintech industries. Responsibilities include conducting financial analysis, collaborating with teams to gather data, identifying risks and opportunities, staying updated on industry trends, supporting financial planning, preparing reports, and playing a key role in technical enhancements. Additionally, they act as a point of contact for business requirements and handle other assigned tasks.

The role of a tax manager is responsible for tax strategy, compliance, and planning. They advise various teams within the organization on tax matters, handle tax assessments and audits, liaise with tax authorities, and ensure compliance with accounting standards and regulations. Additionally, they monitor financial performance indicators and oversee day-to-day financial operations.

Platform and delivery of a high-class user experience, Ensuring timely sharing of requirement notes to MSP and getting BRDs approved of assigned modules. Coordinate with the design team to build design wireframes/ working prototypes. CMS, Product, Brand Approval & OEM Dashboard, RMS, UI / UX of assigned modules, To resolve O&M activities of assigned modules.

Platform and delivery of a high-class user experience, Ensuring timely sharing of requirement notes to MSP and getting BRDs approved of assigned modules. Coordinate with the design team to build design wireframes/ working prototypes. Seller Registration, VA, RMS, UI / UX of assigned modules, To resolve O&M activities of assigned modules.

The role ensures a user-friendly platform, obtains BRD approvals, coordinates with the design team, and oversees new feature development. Responsibilities include timely rollouts, post-deployment analysis, and managing BRDs/SLAs for assigned modules. Tasks also involve addressing operational issues, conducting RCAs, minimizing O&M issues, and liaising with BI & Analytics for product enhancement. Assigned modules cover Notifications engine, GeM Portal, Regular updates, Flags, Inspection, UI/UX, etc. Any other tasks assigned by reporting managers, Chief Marketplace Officer (ACEO), and CEO are also part of the role.

The role ensures a user-friendly platform, oversees new features, and manages BRDs/SLAs for assigned modules. Responsibilities include addressing operational issues, conducting RCAs, and collaborating with BI & Analytics. Assigned modules cover payments, authentication, contracts, and product improvement. Other tasks assigned by reporting managers, Chief Marketplace Officer (ACEO), and CEO are also part of the role.

The role ensures a user-friendly platform, oversees new features, and manages BRDs/SLAs for assigned modules. Responsibilities include addressing operational issues, conducting RCAs, and collaborating with BI & Analytics. Assigned modules cover state and central buyer registration, NIC-SSO, hierarchy management, user creation, rate contract registration, Push Button procurement, buyer dashboard, advanced analytics, and admin module management. Responsibilities also include addressing operational issues, conducting RCAs, and managing UI/UX for assigned modules. Other tasks assigned by reporting managers, Chief Marketplace Officer (ACEO), and CEO are also part of the role.

Ensure user-friendly platform, timely requirement sharing, coordinate with design for new features, oversee testing and post-deployment activities. Manage module rollouts, conduct impact analysis, and ensure desired functioning. Overall responsibility for BRDs/SLAs, RCA for critical issues, and proactive handling of operational concerns. Deal with O&M activities for modules including Bid Plus, RA, Bid listing, Custom and BoQ bids, Demand aggregation, Audit trail, Inspection, Quality testing, and assigned issues. Timely project completion and other tasks as assigned by reporting managers, Functional head, and CEO.

Ensure user-friendly platform, timely requirement sharing, coordinate with design for new features, oversee design and development of assigned modules. Manage rollouts, conduct post-deployment activities, and ensure desired functioning. Overall responsibility for BRDs/SLAs, RCA for critical issues, proactive handling of operational concerns, and timely project completion. Handle O&M activities for modules including GeM buyer ID creation, operational issues related to esign, Custom and BoQ bids, Demand aggregation, Bulk payment update, RCA of assigned issues, and other operational issues as assigned by reporting.

GeM - Integration: Work on Business Requirement Document of features & functionalities during integration process with different procuring entities. Analyze specific integration & open API requirements. Planning and execution of functional and technical integration approaches and related operational aspects. Track and ensure progress of implementation of integration works against agreed timelines with MSP. Developing understanding of the relevant modules in GeM for respective integrations. Co-ordinating and driving MSP for necessary development in relevant modules for respective integrations in consultation with Module Owners. Handling of Operational Issues related to assigned Integrations. Any other task allocated by Reporting Manager and Functional head.
Assigned Integrations: PFMS eBill integration, PFMS eAsset Integration, PFMS Penal Interest Integration, IFMS Integration (Delhi, Odhisa, Assam and Kerala), GeM Pool Account, Online EMD, CRPF Integration, CPSE and Mega Buyers ERP Pre-Integration (As Assigned), CPSE and Mega Buyers ERP Post-Integration (As Assigned)
Assigned Buyers for ERP Integration – NALCO, BHEL, CRPF, Cochin Shipyard, Coal India, Jawahar Lal Nehru Port Trust, ISRO, RINL-Visakhapatnam Steel Plant, Goa shipyard, NLCIL, KIOCL, HPCL, DCIL

Establish initiatives & strategies to improve system performance, bridge the link between business team & technical team for platform enhancement, Articulate the service vision, maintain, and prioritize the service backlog, and Work closely with different stakeholders to improve business & system processes. Validation of functionalities (UAT) and sql query, json and client URL validation. Alongwith BRD finalisation for 2.0.

Establish initiatives & strategies to improve system performance, bridge the link between business team & technical team for platform enhancement, Articulate the service vision, maintain, and prioritize the service backlog, and Work closely with different stakeholders to improve business & system processes. Validation of functionalities (UAT) and sql query, json and client URL validation. Alongwith BRD finalisation for 2.0.

Establish initiatives & strategies to improve system performance, bridge the link between business team & technical team for platform enhancement, Articulate the service vision, maintain, and prioritize the service backlog, and Work closely with different stakeholders to improve business & system processes. Validation of functionalities (UAT) and sql query, json and client URL validation. Alongwith BRD finalisation for 2.0.

Litigation Management and advising the company on all aspects related to pre-litigation strategies, issuing /replying to legal notices, filing/defending cases, etc. Drafting and reviewing various commercial contracts and other legal documents (SLAs, MOUs, RFPs, NDAs, Legal Notices, Terms & Conditions, etc.) including analyses and assessment of risks to protect the interest of the company. Drafting and filing of police complaints / F.I.Rs. Replies to Notices received from various Police offices & Law enforcement agencies. Representing GeM in various hearings before Quasi Judicial Bodies.

The role manages the lifecycle of the "Forward Auction" product, focusing on strategy, buyer needs, and requirements. It includes analyzing user feedback, improving usability, defining metrics, conducting interviews, and collaborating with teams. The person also works with support to address user issues and sets metrics for reporting team success. Additional responsibilities may be assigned as needed.

The responsibilities of a media relations manager, include maintaining relationships with media personnel, analyzing media coverage, drafting responses, and developing a media relations strategy. They plan and manage public relations programs, coordinate activities, and implement policies and procedures. Additionally, they handle media inquiries, create press release content, and coordinate interviews. The manager also stays updated on industry trends and may undertake other assigned responsibilities.

The role involves creating diverse content, managing content calendars, conducting research, writing marketing copy, and optimizing for SEO. Responsibilities also include proofreading, coordinating with teams, updating website content, and staying informed about industry trends. Other duties may be assigned as needed.

Rajbhasha Implementation, Submission of Hindi Progress Reports: Organize Hindi meetings to ensure compliance with the Official Language Policy, promoting the use of Hindi in official correspondence across the organization, Submit Hindi Progress Report to Department of Official Language. Translation of Documents/Office Orders - Translate critical documents, office orders, and other official communications between Hindi and English to ensure linguistic accuracy and compliance with official language policies.
Coordination and Compliance -
Collect and compile data from various stakeholders, ensuring timely and accurate Progress reports, submit regular progress report to Department of Commerce.
Nodal Officer for Swachhta Management -
Ensure compliance with the Swachhta Action Plan, monitor cleanliness initiatives and submit regular progress reports on hygiene management. Parliament Questions - Prepare and coordinate responses to parliamentary questions by gathering accurate information from relevant domain owners.

Proactively drive the billing process and prepare analyses as required. Ensure invoices are processed timely, accurate, and complete in accordance with the contractual terms and conditions. Collaborate with other departments to ensure billing accuracy. Support periodic audits. Assist in analyzing and reconciling seller bills. Address seller questions and concerns. Perform appropriate follow up on any issues or mistakes and resolving when necessary. Analyze claims and damages on jobs for accurate processing. Identify and implement process improvements to increase accuracy and efficiency. Promote development and growth within the team. Any other responsibility as assigned from time to time.

Responsible for creating user-centered designs by understanding business requirements, and user feedback, Create user flows, wireframes, prototypes, and mockups, Translate requirements into style guides, design systems, design patterns and attractive user interfaces, Design UI elements such as input controls, navigational components, and informational components, Create original graphic designs (e.g., images, sketches, and tables), Identify and troubleshoot UX problems (e.g., responsiveness), Collaborate effectively with AVP - Product, engineering, and management teams to ensure seamless design and the successful implementation of UI/UX best practices and principles across all our digital platforms. (Addition), Incorporate customer feedback, usage metrics, and usability findings into design to enhance user experience, Any other responsibility as assigned by the competent authority from time-to-time

Coordinator for the assigned key accounts for any issue resolution, assistance in bid creation, demo for specific procurements, coordinate for new features/functionalities, data analysis and reporting for buyers, analysis of custom bids, analysis of tenders floated on CPPP etc.
Key Strategic Accounts:
Ministry Of Agriculture And Farmers Welfare; Ministry Of Chemicals And Fertilizers; Ministry Of Civil Aviation; Ministry Of Communications; Ministry Of Education / MHRD; Ministry Of Electronics And Information Technology; Ministry Of Heavy Industries And Public Enterprises; Ministry Of Home Affairs; Ministry Of Labour And Employment; Ministry Of Ports, Shipping And Waterways; Ministry Of Steel

Supervision of tasks taken up by the Agency for Brand & Catalogue Approval. This would also include in-person supervision of the Agency team members on a regular basis. Addressing JIRA requests pertaining to details of Brand / Catalog approval requests as assigned. Ensuring corrective action for requests highlighted on CRM / JIRA tickets relating to Brand & Catalog approval process. Examining the requests for Brand Revival - for business as usual cases and recommending the way forward. Assisting the Brand & Catalog Approval team for any hurdles faced during daily operations For overseeing the Agency's work on Brand & Catalog Approval. This includes supervising team members, conducting audits of approval requests, creating audit reports, analyzing reports for process improvement, and handling additional assigned tasks.

For all aspects of contract management in the proper implementation of the provisions of contracts entered with the consultants/agencies. Responsible for preparation of RFPs/bid documents, Bid evaluation and contract formulation. Responsible for contract management, performance monitoring of the selected agencies, progress reports and project completion. Collate and ensure proper documentation within the tendering and contract process. Coordinates responses to the customer's inquiries and/or clarifications. Able to work on multiple proposals, tenders of various size and complexity, MSP Contract management-Assisting VP-GeM's Contracts and Vendor Management.

For managing the identification/creation/modification of the TPs for assigned product and service categories, the product or service category is mapped to the right UNSPSC code, updation and maintenance of the TPs, also making work group for Medicine & Consumable.

The responsibilities of managing, creating, and modifying Technical Parameters (TPs) for specific product and service categories. collecting technical details from buyers and sellers to meet their requirements. Mapping products/services to appropriate codes, and regular updates and maintenance of the TPs.

Day-to-day operations and performance of the contact center and interaction functions including call center operations, email, chat, social media, and self-care Channels, process excellence – develop/implement structured workflows including L0, L1, L2 support and set service standards.

Facilitate Bi-monthly/weekly calibration sessions ensuring that the QA Review/Scoring process is completely understood and calibrated. Prepare performance evaluations documenting contact-handling procedures. Assist in SOP/ Controls documentation and create the same wherever required. Manage day-to-day activities of the team

Handling incident management for procurement-related issues between buyers and sellers. Making policy-based decisions, analyzing incidents to understand buyer/seller perspectives for improvement. Evaluating the Management Service Provider (MSP) and the tool's performance, and fulfilling any other assigned responsibilities.

The role of a Technical Parameter Manager. They are responsible for creating and updating technical parameters for product categories, ensuring accurate mapping and compliance with standards. They collect technical details, define mandatory pricing parameters, and conduct meetings as needed. Additionally, they prepare presentations and handle other assigned tasks.

The role of a Technical Parameter Manager. They are responsible for creating and updating technical parameters for product categories, ensuring accurate mapping and compliance with standards. They collect technical details, define mandatory pricing parameters, and conduct meetings as needed. Additionally, they prepare presentations and handle other assigned tasks.

The role of a Technical Parameter Manager. They are responsible for creating and updating technical parameters for product categories, ensuring accurate mapping and compliance with standards. They collect technical details, define mandatory pricing parameters, and conduct meetings as needed. Additionally, they prepare presentations and handle other assigned tasks.

The role of a Technical Parameter Manager. They are responsible for creating and updating technical parameters for product categories, ensuring accurate mapping and compliance with standards. They collect technical details, define mandatory pricing parameters, and conduct meetings as needed. Additionally, they prepare presentations and handle other assigned tasks.

The role of a Technical Parameter Manager. They are responsible for creating and updating technical parameters for product categories, ensuring accurate mapping and compliance with standards. They collect technical details, define mandatory pricing parameters, and conduct meetings as needed. Additionally, they prepare presentations and handle other assigned tasks.

The role of a Technical Parameter Manager. They are responsible for creating and updating technical parameters for product categories, ensuring accurate mapping and compliance with standards. They collect technical details, define mandatory pricing parameters, and conduct meetings as needed. Additionally, they prepare presentations and handle other assigned tasks.

The role of coordinating and executing marketing activities for GeM. Responsibilities include managing campaigns, monitoring deliverables, drafting media communications, handling online reputation, identifying growth opportunities, supporting departments, planning PR events, reviewing marketing strategy, promoting the organization, collaborating with agencies, ensuring communication quality, and managing marketing materials.

Managing IT and computer systems related to internal GeM Office only, planning, organizing, controlling, and evaluating IT and electronic data operations for GeM offices, Managing IT staff by training and coaching employees, communicating job expectations, and appraising their performance for GeM office, Design, develop, implement and coordinate systems, policies, and procedures in GeM office IT setup, Ensure security of data, network access and backup systems for GeM office related data, Act in alignment with user needs and system functionality to contribute to organizational policy, Identify problematic areas and implement strategic solutions in time, Audit systems and assess their outcomes for GeM office network and IT setup, Preserve assets, information security, and control structures. Any other IT-related work of GeM Office as assigned from time to time.

Responsible for managing all office equipment including internal communication system, the office work space and reception, mailroom, pantry and establishing related policies, procedures, and work schedules. Responsible for all maintenance & repairs for GeM office. Assign and monitor clerical, administrative, and secretarial responsibilities and tasks among office staf. Ensure office supplies are available as per employee requirements and needs. Support operations by supervising support staff, ensuring efficient resource allocation and training and development of the support staff. Liaise with facility management vendors, including cleaning, catering and security services. Coordinate with IT department on all office related equipment. Partner with HR team to update and maintain office policies as necessary. Partner with HR team in planning in-house office activities and events. Assist the Director in administrative management of the office. Supervise work relating to admin, establishment & general accounting matters. Liaise with other Govt. & private institutions on all administrative matters. Any other responsibility as assigned from time to time.

Responsible for seller identification, onboarding, seller engagement, seller retention and maintaining the quality of the seller base in existing and new categories. Understand and address seller pain points and provide support related to the seller journey, grow seller base. Responsible for overall seller journey, seller onboarding & processes, engagement, and communication. Communication with sellers and follow up seller issues with respective stakeholders. Support the implementation of new processes and procedures for seller management. Engage with OEMs for successful implementation of marketing and promotional activities for the marketplace.

Responsible for seller identification, onboarding, seller engagement, seller retention and maintaining the quality of the seller base in existing and new categories. Understand and address seller pain points and provide support related to the seller journey, grow the seller base. Responsible for overall seller journey, seller onboarding & processes, engagement, and communication. Communication with sellers and follow up seller issues with respective stakeholders. Support the implementation of new processes and procedures for seller management. Engage with OEMs for successful implementation of marketing and promotional activities for the marketplace.

Under-served seller groups on GeM by organizing seller awareness campaigns, conducting training programs, ensuring successful seller onboarding/ product catalogue upload campaigns, and participating in trade shows/ fairs, conferences, events/ workshops. Additional responsibilities include resolution of seller grievances, periodic review and sanitation of product catalogues in GeM #vocalforlocal stores, approving listings, analyzing performance data, executing digital marketing campaigns, and collaborating with the marketing team.

Under-served seller groups on GeM by organizing seller awareness campaigns, conducting training programs, ensuring successful seller onboarding/ product catalogue upload campaigns, and participating in trade shows/ fairs, conferences, events/ workshops. Additional responsibilities include resolution of seller grievances, periodic review and sanitation of product catalogues in GeM #vocalforlocal stores, approving listings, analyzing performance data, executing digital marketing campaigns, and collaborating with the marketing team.

Under-served seller groups on GeM by organizing seller awareness campaigns, conducting training programs, ensuring successful seller onboarding/ product catalogue upload campaigns, and participating in trade shows/ fairs, conferences, events/ workshops. Additional responsibilities include resolution of seller grievances, periodic review and sanitation of product catalogues in GeM #vocalforlocal stores, approving listings, analyzing performance data, executing digital marketing campaigns, and collaborating with the marketing team.

Consulting with sellers to create top-tier product catalogs for GeM Outlet Stores, creating 45-60 second testimonials from sellers with transactions by City, State, and maintaining them in a central repository. Tasks include reviewing footage, creating storyboards, editing, and managing audio/video assets. Additionally, the role involves seeking approvals for media projects and ensuring a smooth workflow.

The identification/creation/modification of the TPs (Technical Parameters) for assigned service categories and time-to-time updation and maintenance of the TPs (Technical Parameters). Identification of new service category based on Custom Bid Analysis.

The tasks related to the normalization and sanitization of product categories in a marketplace. It involves identifying anomalies in listed products, creating error reports, coordinating with stakeholders for corrections, identifying unused product categories, and preparing reports for their deactivation or removal. Additionally, the role requires the ability to handle a high volume of daily product listings, coordinate with data owners and teams for reporting, and prepare documents using MS Office applications.

Coordinator for the assigned key accounts for any issue resolution, assistance in bid creation, demo for specific procurements, coordinate for new features/functionalities, data analysis and reporting for buyers, analysis of custom bids, analysis of tenders floated on CPPP etc.
Key Strategic Accounts:
Ministry Of Coal; Ministry Of Commerce And Industry; Ministry Of Consumer Affairs Food And Public Distribution; Ministry Of Earth Sciences; Ministry Of Housing & Urban Affairs (Mohua); PMO; President of India; Vice President of India; Rajya Sabha Secretariat; Lok Sabha Secretariat; Comptroller and Auditor General (CAG) of India; Cabinet Secretariat; Office of the Principal Scientific Adviser; National Mission for Clean Ganga (NMGC), New Delhi; National Commission for Scheduled Tribes (NCST); Indian Atomic Industrial Forum (IAIF)

Supervision of tasks taken up by Agency for Brand & Catalogue Approval. This would also include in-person supervision of the team members of the agency on a regular basis. Daily/Monthly Audit of requests for Product / Brand approval processed by the agency and share the feedback with the agency. The sample taken must adhere to the guidelines in the Contract. Monitoring different types of checks related to login timestamps and request processing timestamps by the members of the agency and reporting the abnormalities.

The responsibilities of managing, creating, and modifying Technical Parameters (TPs) for specific product and service categories. collecting technical details from buyers and sellers to meet their requirements. Mapping products/services to appropriate codes, and regular updates and maintenance of the TPs.

Day-to-day operations and performance of Walk-in Desk. Ensure process excellence –develop/implement structured workflows. Determine customer service operational strategies by conducting needs assessments

For developing and managing an IT operations governance framework, including policies, SOPs, SLAs, and vendor management. Tasks include reviewing compliance, managing change requests, resolving IT issues, and monitoring metrics. Additionally, responsibilities involve contract management, RFP preparation, bid evaluation, and ensuring compliance with transition methodology.

The role of a Technical Parameter Manager. They are responsible for creating and updating technical parameters for product categories, ensuring accurate mapping and compliance with standards. They collect technical details, define mandatory pricing parameters, and conduct meetings as needed. Additionally, they prepare presentations and handle other assigned tasks.

Managing the full recruiting lifecycle across a variety of open roles helping organization find, hire, and retain quality talent within the defined Turnaround Time. Continuously partner with recruiting team and managers to design, refine, and implement innovative recruiting strategies.

Managing the full recruitment life cycle across a variety of open roles helping organization find, hire, and retain quality talent within the defined Turnaround Time. Continuously partner with recruiting teams and managers to design, refine, and implement innovative recruiting strategies.

The role of a Technical Parameter Manager. They are responsible for creating and updating technical parameters for product categories, ensuring accurate mapping and compliance with standards. They collect technical details, define mandatory pricing parameters, and conduct meetings as needed. Additionally, they prepare presentations and handle other assigned tasks.

The role of a Technical Parameter Manager. They are responsible for creating and updating technical parameters for product categories, ensuring accurate mapping and compliance with standards. They collect technical details, define mandatory pricing parameters, and conduct meetings as needed. Additionally, they prepare presentations and handle other assigned tasks

The role of a Technical Parameter Manager. They are responsible for creating and updating technical parameters for product categories, ensuring accurate mapping and compliance with standards. They collect technical details, define mandatory pricing parameters, and conduct meetings as needed. Additionally, they prepare presentations and handle other assigned tasks.

The responsibilities of a financial operations manager. They oversee day-to-day financial tasks, support bill processing and payroll, ensure tax compliance, handle audits, maintain records, process refunds, track grant utilization, manage bank accounts, and address other assigned duties.

The responsibilities of a financial operations manager. They oversee day-to-day financial tasks, support bill processing and payroll, ensure tax compliance, handle audits, maintain records, process refunds, track grant utilization, manage bank accounts, and address other assigned duties.

• Plan, direct, coordinate, collaborate all activities on behalf of CEO’s office.
• Organize and prioritize critical issues and required information for the CEO to facilitate efficient decision making.
• Attend executive meetings and deliver progress reports to CEO and senior management team.
• Assess inquiries directed to the CEO, determine the proper course of action, and delegate to the appropriate individual to manage in consultation with CEO.
• Build and maintain relationships across all departments / functions to influence outcomes.
• Managing Calendar and other meetings of CEO
• Managing Travel and Logistics Management for all works related to CEO.
• Manage all communication and correspondence for the CEO - emails, phone calls, letters, and more. It is the responsibility to make sure that all communication received are attended to and responded to timely.
• Managing all paperwork - drafting reports, creating presentations, and managing contracts and make sure everything is correct, good-looking, and organized.

Responsible for cross functional coordination with various stakeholder for the work pertaining to the product/Services categories. Record maintenance for assigned categories including their queries /upgradation /activation etc. Data Analysis for categories. Supervision of / furnishing of various reports / returns etc. related to their categories. Attending to and replying to / preparing draft replies to - MP / VIP references, complaints etc. concerning their categories. Providing relevant inputs to concerned nodal officers for RTI cases, Public Grievances, Parliament Questions, Audit Queries / Paras etc. related to their categories. Responsible for co-ordination with MSP team for category mapping /other related issues and ensuring the correct category mapping is done with respective stakeholder. Monitoring, Tracking and Record keeping for Buyer’s and Sellers’ queries. Responsible for monitoring and coordinating categories sanitization, downgrade, upgrade of categories. Understand the requirement in depth to create categories and/or oversee Technical Parameter (TP) creation and research new product options in the category basis the need of the customers and market analysis. Any other responsibility as assigned by ACEO (Category Management - Product Categories) from time to time.

Oversee the organization and coordination of all operations and procedures of office of Addl. CEO & Chief Seller Officer. Draft reports, create presentations, and collate, curate, circulate minutes of meetings to all stakeholders and upload in the NIC eOffice database repository. Assess enquiries directed to the ACEO, determine the proper course of action, and redirect to appropriate team resource for resolution in consultation with the ACEO. Ensure seamless flow of information, instructions and follow-up from the office of the ACEO, within the Seller vertical.

Handle issue resolution on all incidents related to buyers & sellers and any related appeals. Work as per the regulations laid down in incident management policy- Prioritize incidents according to their urgency and influence on the functioning of the platform. Log all incidents and their resolution to track if there are recurring incidents.

Manage and maintain the Training LMS database to support various external training programs. Generate analytical reports on training data to inform management decision-making. Define configuration specifications and business analysis requirements for the LMS and other training verticals. Conduct quality assurance to ensure the effectiveness and efficiency of training programs. Assist with departmental budgeting and monitor expenses for cost-effectiveness. Provide operational and administrative support as needed. Serve as the primary point of contact for day-to-day training coordination.

Oversee LMS feature development to support effective training delivery and management. Manage training operations for Buyers, Sellers, and GeM Partners, ensuring programs and manuals are consistent, effective, and up to date. Oversee the quality, prioritization, and delivery of all print and digital communications. Create and maintain a central database of training curriculum and materials. Design and develop training templates for programs and workshops. Assist instructors in designing and formatting training materials. Collaborate with subject matter experts to develop new courses or modify existing ones.

Tasks involve daily validation in JIRA, improving task execution, supporting SLA calculation, optimizing DB user privileges, meeting with MSP for backups, tracking query response times, monitoring alerts, implementing GeM directives, and finding alternatives to ROOT user access.

The responsibilities of a financial operations manager. They oversee day-to-day financial tasks, support bill processing and payroll, ensure tax compliance, handle audits, maintain records, process refunds, track grant utilization, manage bank accounts, and address other assigned duties.

Responsible for creating draft technical parameters for product categories, ensuring accurate mapping and compliance with standards, collecting technical details, defining mandatory pricing parameters, and conducting meetings as needed. Preparing presentations and handling other day-to-day tasks related to the category. Analysis/review of categories and Bids. Preparing of documents and draft for Product Categories and feedback. Sanitization of Product categories. Any other responsibility as assigned from time to time. Any other responsibility as assigned by ACEO (Category Management - Product Categories) from time to time.