GeM Logo
menu
gem gem
 
Skip to Main Content  | A- A A+ T
 

Contact Us

GeM is here to provide you with more information, and answer any queries that you may have.


You could visit the Frequently Asked Questions (FAQ’s), section to know more about GeM functioning and common queries put forth by Buyers/Sellers/Service Providers with their respective resolution. https://gem.gov.in/userFaqs


You can take further help with Video Guides and Resources.


For Buyer related queries, kindly refer to:
https://gem.gov.in/training/videos/buyers


For Seller related queries, kindly refer to:
https://gem.gov.in/training/videos/sellers


For any urgent matter, or for further help, feel free to contact us at:


Phone: 1800-419-3436; 1800-102-3436

Email id: helpdesk-gem@gov.in


or issue a Web ticket on https://gem.gov.in/gemtickets

On successful registration of your request, you’ll hear back from us within 48 working hours. The Helpdesk will provide you a Ticket Number to help track the issue which is to be used for all future references.


Kindly note:

  1. In case of query, valid Ticket Number issued by GeMhelpdesk needs to be mentioned in every communication.
  2. User is advised to mention Ticket Number in Subject Line of every E-mail.
  3. No action may be possible from our end without a valid Ticket Number.
  4. Kindly also restrict your E-mail to relevant E-mail ID only, that’d help in faster resolution.
  5. Please wait for 48 working hours before escalating to next level.

Escalation Matrix:

In case you are not satisfied and wish to escalate any matter. Please contact on following E-mail ID (pick ONLY ONE that is most relevant) along with valid ticket number.

S.No Nature of Request Contact Email id
1. Buyer Registration / Login buyer.registration@gem.gov.in
2. Seller / Service Provider - Registration / Login seller.registration@gem.gov.in
3.
  • Product Upload / Rejection
  • Category Upload
upload.product@gem.gov.in
4. Direct Purchase / L1 / PAC direct.purchase@gem.gov.in
5. BID/ RA bid.ra.gem@gem.gov.in
6. Order Processing
  • Order placement
  • Order acceptance
  • Invoice generation
  • CRAC generation
  • Transaction Charges
  • Order Cancellation
order.process@gem.gov.in
7. Payment Processing:
  • Blocking/ Unblocking of Budget
  • Non-receipt of payment
payment.process@gem.gov.in

We are here to guide you at every step. Come be a part of the GeM experience.