Visit our FAQ Section to find answers to common queries put forth by other Buyers, Sellers & Service Providers
https://gem.gov.in/userFaqs
For Buyer related tutorials visit https://gem.gov.in/training/videos/buyers
For Seller related tutorials visit https://gem.gov.in/training/videos/sellers
Mail us at: helpdesk-gem[at]gov[dot]in
Toll Free Numbers (Inbound): Call
1800-419-3436 / 1800-102-3436
( 9:00 am - 10:00 pm Mon to Sat )
Railway Helpline: 0755-6627300
(9:00 am - 10:00 pm Mon to Sat)
Defence Helpline: 0755-6627400
(9:00 am - 10:00 pm Mon to Sat)
HelpDesk Outbound No's :
0755-6627270, 0120-6921990
HelpDesk Walk-In Address: 2nd Floor, Jeevan Tara Building, 5-Sansad Marg, Near Patel Chowk, New Delhi-110001
( 9:00 am - 06:00 pm Mon to Fri )
In case of any issue/query related to Vivad se Vishwas – I and Vivad se Vishwas – II, please call on following toll-free numbers and select 7 when prompted.
Toll Free Numbers (Inbound): Call
1800-419-3436 / 1800-102-3436
( 9:00 am - 10:00 pm Mon to Sat )
Click here: Web Information Manager
Click here: for important functionary details
To Raise a Support Ticket; visit https://gem.gov.in/gemtickets
To Track your Ticket; visit https://gem.gov.in/gemtickets/search
Email Id- gem[dot]helpdesk[at]rites[dot]com
Helpline No.- +91- 9667629900 , Monday to Friday (Except holidays) 0900 hrs. to 1730 hrs.
Web Portal- https://ritesva.com
Email Id- gem-sahay[at]perfios[dot]com
Helpline No.- 7090918000
*Note: Only for GeM-Sahay Loan related queries
Email Id- legal[dot]gem[at]gem[dot]gov[dot]in
*Note: This email id is only for service of any court summons / court documents / writ petitions / suits / applications / legal notices / statutory notices / regulatory notices / or any other documents pertaining to any litigation. For resolution of your issues or grievances, please approach at Helpdesk.
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