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Contact Us

Faqs

Visit our FAQ Section to find answers to common queries put forth by other Buyers, Sellers & Service Providers
https://gem.gov.in/userFaqs

video tutorials

For Buyer related tutorials visit https://gem.gov.in/training/videos/buyers

For Seller related tutorials visit https://gem.gov.in/training/videos/sellers

Support

Mail us at: helpdesk-gem@gov.in
Toll Free Numbers: 1800-419-3436;
1800-102-3436

ticket

To Raise a Support Ticket; visit https://gem.gov.in/gemtickets

To Track your Ticket; visit https://gem.gov.in/gemtickets/search

Important Email Contacts

In case you are not satisfied and wish to escalate any matter. Please contact on following E-mail ID. Kindly pick ONLY ONE that is most relevant along with valid ticket number.



Buyer Registration / Login

buyer[dot]registration[at]gem[dot]gov[dot]in

Seller / Service Provider - Registration / Login

seller[dot]registration[at]gem[dot]gov[dot]in

Product Upload / Rejection / Category Upload

upload[dot]product[at]gem[dot]gov[dot]in

Direct Purchase / L1 / PAC

direct[dot]purchase[at]gem[dot]gov[dot]in

BID/ RA

bid[dot]ra[dot]gem[at]gem[dot]gov[dot]in

Order Processing

Order placement / Order acceptance /
Invoice generation / CRAC generation /
Transaction Charges / Order Cancellation

order[dot]process[at]gem[dot]gov[dot]in

Payment Processing:

payment[dot]process[at]gem[dot]gov[dot]in