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Frequently Asked Questions (FAQs)

Aadhaar, official mail id (gov.in/nic.in), official landline number and bank account details of an organization are necessary to register an organization on GeM portal.
For addition of department, please send a mail to GeM with the following details-
  • Organization type
  • State (in case it is not under Central Government)
  • Ministry Name
  • Department Name
During registration, after the User fills in details such as department, organization and office/zone in the form, he/she also has to provide his/her email ID. For those users who do not have gov.in/nic.in email ID, there is an option to apply for @gov.in/nic.in in the form.
The User needs to provide his official email ID during his/her registration. Upon entering the same in the required field, an OTP is sent to the official mail ID. The user then needs to login to his/her email ID for the OTP. Upon entering the OTP in the registration form, the email id is verified.
The referral authority receives a link on his/her official email id from which he/she can deactivate the organization account on GeM. Notification will be sent to the Verifying Authority who can reject a registration and upper level email ID for notification.
The banks enabled for SGPA are ICICI, HDFC and SBI.
Deactivation of Primary User and Transfer of Account to another Primary user is possible. The Primary User needs to click on Deactivate Account under My Profile and enter the email id of new HoD and Confirm his/her own Deactivation. The account gets transferred to the new Primary User. The Primary User can login with existing user id but new password.
An officer of the same rank or one rank lower or one rank higher can be registered as a Verifying Authority and must have a government or .nic mail id.
Primary User can create as many divisions for the organizations as required. He/She can edit/delete the divisions at any time.
Creating or managing post is a new feature. The Primary User needs to login and click on Manage Post. He/She needs to add Post such as DDO/PAO/Buyer/Consignee according to the requirement. He/She can also select more than one role.
A link will be sent to the email id (used during registration) of the secondary user. The secondary user needs to click on the link to activate the account.
Secondary User can himself/herself create his/her user id and password after clicking on the activation link sent to his email id. A new screen will appear where he/she needs to add his/her details.
A link will be sent to the email id (used during registration) of the secondary user. The secondary user needs to click on the link to activate the account.
Secondary User can himself/herself create his/her user id and password after clicking on the activation link sent to his email id. A new screen will appear where he/she needs to add his/her details.
The generation of a key is important for ensuring the security of a BID/RA being created.
Key, which is a new feature in GeM 3.0 will be used to encrypt a document by a Buyer when creating a BID/RA. The Seller participating in the BID/RA will receive the same encrypted document and will need to use the Public Key to open the same.
Yes, in GeM 3.0, a secondary user can use mail id other than gov/nic mail id.
Yes, a Buyer can select multiple delivery locations for purchasing goods on GeM.
After the Buyer adds his/her product to cart, he/she will require to ‘Proceed to Checkout’. Before check out, his/her last purchase price will be available.
Yes, on GeM 3.0, it is possible to edit delivery days before placing contract.
User Id and Password must contain 8 characters- 1 upper case letter, 1 lower case letter, number, and a special character. This will enhance the security of your account.
As you are aware that the Government e-Marketplace (GeM) is an online marketplace for Central Govt./State Govt/PSUs buyers for procurement of common use Goods and Services. The marketplace is enabling the wide range of product offers by GeM Seller(s) and also provides an efficient and transparent market for all Govt. buyers. In this process of developing the new version, it has been decided to conduct Consultative Meeting as per schedule provided on the portal notification, to get the feedback and suggestions from all our stakeholders for the better service of GeM.
Aadhaar number of Government buyers for transactions on GeM is used only to identify the person, and for e-signing on documents that needs legal sanctity in GeM transactions. E-Sign is an electronic equivalent of manual signature. It is at par with the name and signature in a manual file or an official letter.
All transactions are mapped against the Buyer organisation and the user designation, not on the individual.
No, procurement details of an individual Buyer are not shared with any agency not related to the transactions on GeM.
A request for creation of gem.gov.in mail id for secondary user should be sent through NIC/GOV mail id of Primary user to GeM SPV. After due consideration, you may be given gem.gov.in mail id.
GeM provides the mail id in 48 hours subject to request being forwarded through NIC/GOV mail id of Primary User.
Any seller who manufactures or markets genuine products or delivers services can become a seller on GeM. A Seller would need his Aadhaar number, CIN/UAN, GSTN (if financial turnover is greater than Rs. 20 lakhs) or organization documents (if financial turnover is less than or equal to Rs. 20 lakhs) and Bank Information.
Yes, a person can register himself as a Seller and Service Provider by selecting the ‘Both’ option.
No, the same Aadhaar number may be used to register both as a Seller and a Service Provider.
The Seller needs to visit the GeM portal for registration and select the ITR type, provide assessment year and acknowledgement number. If it is a firm, he/she needs to provide PAN and if it is a company, he/she needs to provide CIN. Providing this information, the Seller can register his/her firm/company on GeM.
No, there is no option for ‘Others’ in Seller Registration. Resellers can register either under Product/Services/Both depending on whether he/she is reselling products/services/both.
No, it is not mandatory to provide ITR details for 3 years. He/she can provide ITR details for 2 years, delete the row for the third year and proceed.
No, it is not mandatory. If the reseller wishes, he/she can upload the same under supporting documents.
The authorization letter uploaded by a Reseller is auto approved on GeM and can be viewed by a Buyer
If you are registering as a firm, a company or a start up; an acknowledgement number is mandatory to verify your account. This is necessary for real time verification of credentials and other details.
Any seller who manufactures or markets genuine products or delivers services can become a Seller or a Service Provider on GeM.
A Seller/Service provider would need his Aadhaar number, CIN/UAN, GSTN (if financial turnover is greater than Rs. 20 lakhs) or organization’s documents (if financial turnover is less than or equal to Rs. 20 lakhs) and the necessary Bank information.
A Seller/Service provider of a Proprietary Firm would require Aadhar and PAN numbers of the Firm or of the Proprietor.
Yes, the personal PAN number can be used in case of Proprietary Firm that does not possess the firm’s PAN.
The OME must visit the website www.gem.gov.in and Signup. Registration steps are already available on Portal.
  1. Sign-Up using Aadhaar registered mobile number (Primary User must be the Head of the Business Entity)
  2. Verify Aadhaar details with OTP sent to the registered mobile number
  3. Select the Company Constitution Type of business entity
  4. Furnish your PAN number
  5. Select a valid role based on his/her offering to the marketplace
    • Select 'Seller' if he/she offers only product
    • Select 'Service Provider' if he/she offers only services
    • Select 'Both' if he/she offer both product and services
  6. Verify business entity
  7. Based on the type of entity, furnish the required financial details
  8. Complete registration by submitting supplementary details for his/her entity
Kindly follow the 4 following steps to create a Secondary User are-
  • Login to www.gem.gov.in using your credentials
  • Click on ‘Manage’ Secondary Users to create and invite new users
  • Fill all the mandatory details under Organization>Create & Invite Secondary Users
  • Assign Roles

You will receive a notification stating that ‘user’ has been created successfully

Yes, a Seller can assign all roles to a single user.
This is a new feature for Sellers on GeM 3.0. Sellers can create secondary sellers and assign roles to them like – Product upload, BID/RA Participation, Order Process, etc. This is for ease of operations for the Seller so that he/she doesn’t have to play all roles himself.
EAN is an abbreviation for European Article Number. This is a barcode standard, a 12 or 13 digit product identification code.
Lead time is the time the Seller needs to provide during which he/she would require procuring his /her product and despatching it to the consignee location.
Yes, it is possible to add a new brand. While uploading products, there is an option to add new brand. After adding brand, it will take 48 hrs to get it approved by the product sanitization team.
SKU is an abbreviation for Stock Keeping Unit. It is a product and service identification code for a product.
As a seller, you will set the price of your products. However, it is up to the Purchaser to select the product as per his/her requirements. Contract shall be placed by the buyer only if he/she is satisfied with reasonableness of price offered by you.
No, it is not mandatory. It is entirely dependent on the Seller if he/she desires to provide a slab discount.
It takes maximum 48 hours to get a product approved by the Admin on GeM after the product has been uploaded.
Yes, in GeM it is mandatory for a Seller to provide 10% discount on MRP while uploading product.
After completion of seller registration, a Seller can upload his/her product by clicking on Catalog and then on Add New Product. After filling general information of product, System asks for offering price. Here, seller needs to select Selling product as OEM or Reseller. After selecting Reseller, he/she needs to offer product by filling all information related to product.
A reseller can upload his/her product as a Seller/Service Provider/Both. Next, he can proceed to upload his/her products and provide information during upload that he/she is a Seller.
Bulk Upload is not yet possible.
While entering the product information select the ‘Brand’ from the drop down options available, if your Brand is not available, please click on the option to add it. In the screen that follows, type in the Brand Name and click on ‘Add New Brand’. This will have to be approved by the product sanitization team at GeM.
This is the minimum time required by the seller to procure the product and dispatch it to the buyer.
It is mandatory for a Seller to offer his products on GeM at minimum of 10% less than the MRP of the product/service. This is to offer a competitive price to buyers for a product/service thus encouraging them to make all their procurements on GeM. This also benefits the seller by ensuring that his/her products can be sold in big volumes on GeM. Sellers are free to offer higher discounts. The Seller must offer its least possible lowest price to GeM and undertake that he/she would not sell or offer to sell the same product in comparable quantity at a price equal to or lower than the offer price on GeM.
If the particular category is not available on GeM 3.0, you may either wait for it to be added or you can ask the Buyer who uses your product to make a request to GeM for addition of the particular category of your product.