Please follow following steps to reset your password on GeM portal:
1. Kindly visit https://gem.gov.in/ and click on Login,
2. Click on "Forgot your Password" link,
3. Enter your User Id, kindly note that User Id is case sensitive,
4. Type the Characters displayed in the captcha box, press SUBMIT,
5. An E-mail will be sent to your registered E-mail ID with link to Reset password,
6. Click on Reset Link in your E-mail, and Enter new password and confirm the same, Press SUBMIT.
Kindly note that your Password must be of 8-20 characters- 1 upper case letter, 1 lower case letter, number, and a special character.
On GeM, we are commited to make your journey easy and effective. Multiple resources are available for your better understanding in different formats e.g. Videos / PDF files / FAQs Detailed instructions are available in the form of Video Guides on GeM portal. Kindly refer to different aspects of buyer process on https://gem.gov.in/training/videos/buyers You can additionally download help PDFs from top-right corner of video window of any subject. Apart from Hindi and English. We are extending the resources availability in multiple Indian Languages.
You can also refer to further specific questions under different topics and sub-topics of this FAQ.
Buyer can choose to go for RA after the Bid if buyer is not satisfied with the L1 Price. The Bid financial evaluation reveals only the L1 price without revealing the identity of the L1 Seller until the buyer chooses between the option of "RA" or “Open and Award” the Bid. Seller name with price is disclosed only when Buyer chooses to “Open and Award” the Bid.
In case of PAC (Proprietary Article Certificate) buying, the option for Direct Purchase is only available for Automobile category procurement. For all the other categories only Bid / RA (Reverse Auction) option is available.
For Direct Purchase option to be available:
1. Your Order Value must be below Rs. 30 Lakhs
2. You must have done product comparison with 3 other vendors
3. You have selected GeM suggested L1
If you are still not getting the Direct Purchase option, raise a support ticket with Screen Shots and other details.
Detailed instructions are available in form of Video Guides on GeM portal. Kindly refer to different aspects of Bid Creation on https://gem.gov.in/training/videos/buyers
You can also refer to further questions under Procurement Mode section of this FAQ.
There could be couple of reasons for this, namely:
1. Expiry of Bid - in this case new bid needs to be initiated by buyer
2. In-Active Consignee(s) - buyer is advised to contact HOD / primary user for cross-checking / updating the same.
The pre-requisites for primary user registration are:
1. Aadhaar number of the user
2. Mobile number which is linked with Aadhaar
3. Email ID ending with gov.in/nic.in
4. Verifying authority details such as name, mobile number and email ID ending with gov.in/nic.in
Verifying authority is a person who verifies the details of the primary user. An officer of the same rank /one rank lower/one rank higher, can register as a verifying authority. He/she must have a gov.in/nic.in email ID.
If a primary/secondary user doesn't have gov.in/nic.in email id, a registered HOD/primary user on GeM portal (with gov.in/nic.in email id ) or any officer of the rank of deputy secretary or above may send a request to GeM on email@example.com for the email ID(s).
The key tasks of a primary user are:
• Self registration
• Filling organization details
• Creation/modifications of secondary users
• Monitoring of orders placed
• Administration of GeM procurements
• In case the primary user gets transferred or retires from the organization, he/she needs to transfer the primary user account
The primary user needs to click on "Deactivate Account" button under "My Profile" option and enter the email ID of the new primary user. Upon confirming his/her own deactivation, the account gets transferred to the new primary user. The new primary user will receive the password in his/her email ID, which can be used to login with the same user ID.
Upon entering the gov.in/nic.in email ID during registration, the user will get an email message with one-time password. He/she then needs to enter this OTP in the registration form for successfully verifying their email ID.
Go to login page on www.gem.gov.in and click on "Forgot your password". Enter your user ID, captcha and click on "Submit". A reset password link will be sent to your registered email ID, which can be used to reset your password.
The verifying authority receives an email after the primary user completes registration successfully. If the verifying authority clicks on the deactivation link (within 48hrs) by mistake, the primary user will get disabled.
If the primary user enters a wrong email ID while creating a post, the secondary user will not be able to receive the activation link. The primary user has to create the post again with a change in the designation and enter the correct email ID.
The primary user has deactivated you as a secondary user. Hence, you are not able to login to your account. If you want to activate your account, you may request the primary user to activate your account.
If your ministry/department/organization name is not available in the list, primary/HOD user needs to verify Aadhaar with OTP as well as select organization type after clicking on "Request for New Organization" link. Followed by selecting "Others" in department drop down and manually entering department name, mentioning the reason in the comment box before clicking on "Submit Request”.
GPA is an abbreviation for GeM Pool Account. When an order value is equivalent to or over Rs. 10 lakhs, by default the GPA payment method gets activated, provided that the entity is onboarded on GeM portal for GPA.
L1 purchase enables the buyer to purchase products above Rs. 50,000 and upto Rs. 30 Lakh through GeM sellers quoting the lowest price amongst the available sellers. It allows the buyer to compare at least three different manufacturers on GeM, meeting the requisite quality, specification and delivery period for procuring the required products.
A buyer can demand for documents such as Experience Certificate with Government, Turnover Certificate, MSE Registration Certificate, Certificates as per Additional Terms & Conditions and OEM Authorization Certificate.
Earnest Money Deposit (EMD) is required to ensure the earnestness/seriousness of the bidder in case they are selected. EMD is 1%-5% of Bid value and is submitted in the form of bank guarantee on GeM portal in the prescribed format. Validity of EMD is 90 days(Bid validity) + 45 days.
Electronic Performance Bank Guarantee (ePBG) is a colateral which a seller has to submit to the buyer. ePBG is 2%-10% of Bid value and is submitted in the form of bank guarantee on GeM portal in the prescribed format.
Yes, a Buyer can amend "Buyer Specific Terms and Conditions" at any time, prior to three days to the Bid end date, provided no sellers have participated in the Bid. A corrigendum will be issued for the revision and will override the "Buyer Specific Terms and Conditions" mentioned in the Bid document.
If the buyer wants to choose only Bid for a particular product or service, he/she can opt for it by choosing "Intent of Buying". The buyer will be able to browse through all products/services in the market without any restriction.The Buyer does not need to compare products/services in Intent Bid.
Yes, Annual turnover can be selected as an eligibility criteria.
As per the guidelines of Manual for Procurement of Consultancy and Other Services of Department of Expenditure - Average Annual financial turnover of related services during the last three years, ending 31st March of the previous financial year, should be at least 30% (Thirty per cent) of the estimated cost. This estimated cost is the cumulative cost of the Bid Cart.
Yes, Buyer can use Government Experience in similar Services which can be selected from Participation Eligibility Criteria under Details section while Bid creation.
As per the guidelines of Manual for Procurement of Consultancy and Other Services of Department of Expenditure - The bidder must have successfully executed/completed similar services, over the last three years i.e. the current financial year and the last three financial years: -
1) Three similar completed services costing not less than the amount equal to 40% (Forty per cent) of the estimated cost; or
2) Two similar completed services costing not less than the amount equal to 50% (Fifty per cent) of the estimated cost; or
3) One similar completed service costing not less than the amount equal to 80% (Eighty per cent) of the estimated cost.
Buyers opting for Bid should ideally choose an offering with suitable price, which may be higher than the minimum price to allow multiple Service Providers to participate in the Bid. Choosing the offering with minimum possible price may not allow any further scope of reduction in prices and render the Bid ineffective. A reasonable reference price would enable Buyers to obtain participation from all genuine sellers and discover the lowest price from the Bidding process.
If a seller participates in the last 15 minutes of RA end time, the system will auto extend RA by 15 minutes. The number of extensions will be as per the buyer’s selection i.e. a minimum of 3 times. Any RA price submission after the RA end time will not be recorded.
For creating RA on GeM, mark all related fields such as product specifications, make/model selection etc., and then add your Product(s)/ Service(s) to the cart in market. On checkout, click on RA to proceed with RA creation. GeM implements a 2-step RA process comprising of a Technical and Financial Step. The buyer first floats the RA technical Bid and then invites sellers who qualify at technical step to participate in RA and make their financial offerings.
‘Intent of Buying’ lets you select the consignee and quantity as per the specific requirement and system does not check consignee, location or quantity being ordered as the intent of buying is through bid.
Buyer can cancel the contract at any point of time post contract generation subject to the following:
1) All contracts where transaction charges are applicable, cancellation is not allowed.
2) All contracts where Invoice has been generated by the Seller, cancellation is not allowed.
Seller consent is not required in transactions where the delivery date is already expired. However, in cases where the delivery date is not yet over, seller consent is required for cancellation of transaction.
Once the buyer raises a request for cancellation of contract, it will automatically be reflected on the seller dashboard. After which that seller gets 5 calendar days to accept the cancellation. If the seller does not accept the cancellation request within these 5 days, it will automatically be cancelled thereafter.
The buyer needs to login to his/her account and from the dashboard click on bills. The buyer will be able to view all the contracts. He/she can click on the particular contract and draft the bill for the same. The bill is drafted based on the CRAC (Consignee Receipt & Acceptance Certificate).