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Frequently Asked Questions (FAQs)

Please follow following steps to reset your password on GeM portal:
1. Kindly visit and click on Login,
2. Click on "Forgot your Password" link,
3. Enter your User Id, kindly note that User Id is case sensitive,
4. Type the Characters displayed in the captcha box, press SUBMIT,
5. An E-mail will be sent to your registered E-mail ID with link to Reset password,
6. Click on Reset Link in your E-mail, and Enter new password and confirm the same, Press SUBMIT.
Kindly note that your Password must be of 8-20 characters- 1 upper case letter, 1 lower case letter, number, and a special character.
Detailed instructions are available in the form of Video Guides on GeM portal. Kindly refer to different aspects of buyer process on Buyer Videos .
The variation in retail price and GeM Price of a product could be due to under mentioned factors.
1. The price offering on GeM are inclusive of all taxes.
2. Product on GeM may have a different warranty period.
3. Onsite warranty is offered for some products on GeM.
4. Prices could also vary due to Payment Terms of the transaction.
Yes, PAC purchase can be done from OEMs and Resellers both.
The minimum and maximum number of delivery day(s) may vary, specific to the product and service category.
Buyer can choose to go for RA after the Bid if buyer is not satisfied with the L1 Price. The Bid financial evaluation reveals only the L1 price without revealing the identity of the L1 Seller until the buyer chooses between the option of  "RA" or “Open and Award” the Bid. Seller name with  price is disclosed only when Buyer chooses to “Open and Award” the Bid.
Certain Buyer organizations are eligible for concession on GST if goods for which bids have been invited fall under classification of GST concession and the conditions for eligibility of concession are met by the institution.
The Buyer would specify the concessional rate of GST while publishing the Bid. The concessional rate of GST, the relevant govt notification number and date would be mentioned in Bid Terms and conditions.
Buyers can view the list of shortlisted innovative products/services on Startup Runway corner and can request the same for Trial.
In case of any grievance related to deviation / concern related to sellers, buyer can raise an Incident. Kindly refer to "Incident" tab under FAQ for more details.
In this case, you may raise a support ticket with Screen Shots and details. You can raise a ticket from "Support Desk" option on GeM portal.
Yes, we have the option for Direct Purchase in PAC buying for all orders of value upto INR 50,000 irrespective of catogory. Only in case of select categories such as Automobiles, Buyer may opt to go for Direct Purchase even beyond INR 50,000.
All secondary users such as Consignees are to be added by the HOD of the organization. In case, you are encountering such issues, you may ask your HOD to update or add the consignee details from his/her account, by clicking on "My Account".
Direct Purchase option is available for order values upto INR 50,000. For order values more than INR 50,000 & upto INR 30,00,000, Direct Purchase is available after comparision for a L1 product. For orders above INR 30,00,000 buyer has to proceed with Bid/RA creation.
Detailed instructions are available in the form of Video Guides on GeM portal. Kindly refer to different aspects of Bid Creation on Buyer Videos .
Golden Parameters of a catalogue are those specifications which have maximum impact on technical aspects. This may directly or indirectly impact the cost of the product.
Golden Parameters facilitate a buyer to choose appropriate product(s), further narrowing down the search criteria. It also impacts the cost of the product. The seller should offer a product whose specification matches the Golden Parameters chosen by the buyer to participate in the bid.
If Golden Parameter is not selected by the Buyer, all allowed values of Golden Parameters will be applicable and seller would not find any specific criteria to offer a required product.
No, it is purely a Buyer's discretion to choose filters or not. Filters are available to help in choosing appropriate products for buyer's convenience and requirement.
This might happen when the popup is blocked. You need to enable the popup in your browser settings. It may also be due to Server or Network issue, in that case the user is advised to try again after some time.
All the specifications in bold letters mentioned in bid document are the Golden Parameters.
Waiting for Publish status means that Bid is in draft state and not OTP verified. To publish the bid , buyer can proceed with OTP verification.
There is a possibility of below mentioned conditions:
1. Your Bid validity has expired
2. Bid Lifecycle has ended
3. Consignee's role has changed or consignee is not active on GeM.
No, DDO is not a valid role for "State" payment method. DDO is applicable only for payment methods "PFMS" and "GPA (GeM Pool Account)".
This error throws up when sellers bank account is not verified by the PFMS. In such case, you are advised to contact the seller and request him to update his bank account details in his profile by clicking on "PFMS Code Verification button" in Bank Details section of Seller Profile.
The pre-requisites for primary user registration are:
1. Aadhaar number of the user
2. Mobile number which is linked with Aadhaar
3. Email ids ending with or email domain ids of CPSUs, autonomous bodies, nationalized banks etc.
4. Verifying authority details such as name, mobile number and email id ending with
Yes, Aadhaar is mandatory for primary user registration. Note: Aadhaar details collected by GeM are solely for user verification.
The key tasks of a primary user are:
• Self registration
• Filling organization details
• Creation/modifications of secondary users
• Monitoring of orders placed
• Administration of GeM procurements
• In case the primary user gets transferred or retires from the organization, he/she needs to transfer the primary user account
Upon entering the email ID during registration, the user will get an email message with one-time password. He/she then needs to enter this OTP in the registration form for successfully verifying their email ID.
No, a primary user cannot change his/her user ID once it is created. It is advisable that the user ID is carefully created as per the designation or department.
Go to login page on and click on "Forgot your password". Enter your user ID, captcha and click on "Submit". A reset password link will be sent to your registered email ID, which can be used to reset your password.
One-time password (OTP) is sent on your Aadhaar linked mobile number. If you haven't received the OTP, please ensure that your mobile number is linked with your Aadhaar.
Yes, the password must be a minimum of 8 characters in length, containing upper case, lower case, numbers and special characters. Example Password:Gem@2018
Verifying authority is a person who verifies the details of the primary user. An officer of the same rank /one rank lower/one rank higher, can register as a verifying authority. He/she must have a email ID.
Yes, Other roles can be assigned to the verifying authority, except the role of HoD.
Yes, a primary user can edit his/her personal information like email id, mobile number, designation and password. However, any alteration to the name is not possible.
The verifying authority receives an email after the primary user completes registration successfully. If the verifying authority clicks on the deactivation link (within 48hrs) by mistake, the primary user will get disabled.
No, it is not possible to change the verifying authority for the organisation.
No, It is not mandatory to provide an organisation GSTIN for department.
No, a primary user cannot take part in procurement. Primary user needs to create secondary user, i.e., buyers for procurement. However, a Primary user can be a consignee to receive a product/service.
A primary user can create as many divisions as required for the organization.
Yes, the primary user can edit/deactivate the divisions whenever required.
The pre-requisites for secondary user registration are: 1. Aadhaar number of the user.
2. Mobile number which is linked with Aadhaar.
3. Email id ending with gembuyer/
No, it is not possible for the secondary user to edit the user ID, as it is created by the primary user.
Yes, it is mandatory for a secondary user to provide Aadhaar and mobile number linked with Aadhaar. Note: Aadhaar details collected by GeM are solely for user verification.
The primary user creates the user ID of the secondary user. However, the password needs to be created by the secondary user.
No, it is not possible for the buyer/consignee to play the role of PAO (paying authority) in the organization.
No, it is not possible for the primary user to be the payment authority for the organization.
A primary user can edit designation, division and roles of a secondary user after clicking on "Manage Post" button.
For secondary user activation, Click on the "Activation link" sent to email id entered by Primary user, Enter "Aadhaar Number" & "Aadhaar link Mobile Number", Verify through OTP and create your account's password.
If the primary user enters a wrong email ID while creating a post, the secondary user will not be able to receive the activation link. To recitfy the same, the primary user has to create the post again with a change in the designation and enter the correct email ID. or he can go to user tab -> select exisiting post ->enter correct email id.
This is because that particular secondary user has not activated himself/herself. To activate, the user needs to click on the activation link received in his/her email ID.
If the payment mode is PFMS, the primary user needs to register DDO as the payment authority.
Primary user can de-activate a secondary user by clicking on the "Deactive/Transfer" button available beside that particular secondary user under "Manage Posts".
The primary user has deactivated you as a secondary user. Hence, you are not able to login to your account. If you want to activate your account, you may request the primary user to activate your account.
After a secondary user is deactivated, the primary user can again activate the same user by clicking on the "Activate" button beside the user under "Manage Posts".
If your ministry/department/organization name is not available in the list, primary user/HOD needs to verify Aadhaar with OTP as well as select organization type after clicking on "Request for New Organization" link. Followed by selecting "Others" in department drop down and manually entering department name, mentioning the reason in the comment box before clicking on "Submit Request”.
If primary user is going on a short leave or wants to delegate the power for a short period of time, user may select the option NOT THE MENTIONED USER.
The primary user needs to click on "Deactivate Account" button under "My Profile" option and enter the email ID of the new primary user. Upon confirming his/her own deactivation, the account gets transferred to the new primary user. The new primary user will receive activation link in his/her email ID, which can be used to login with the same user ID.
The available modes of payment for Central Government are PFMS and Others.
The available modes of payment for State Government are GPA, Internet Banking, IFMS and State.
The available modes of payment for Defence are Internet Banking and CGDA.
The available modes of payment for Railways are Internet Banking and Railways.
To check contract details, login to your account and go to the “Dashboard”. Then click on "Product/Service Order"
Yes, a buyer can decline a demand after it has been created. The buyer needs to login to his/her account, click on "Dashboard" and decline the particular demand under "All Demands" section.
“PAC”or “Proprietary Article Certificate” filter is used to purchase a particular make or model. This is a certificate signed by a competent authority which the buyer needs to provide.
In order to purchase MSE product, buyer needs to select "MSE" filter available under "Administrative" section. This filter will enable the buyer to view only the MSE sellers.
"Make in India" filter enables the buyer to view only those products which are manufactured in India. This filter is available under "Administrative" section.
Direct Purchase enables a buyer to buy products for upto Rs. 50,000 without comparison(except automobiles), through any of the available suppliers on GeM, meeting the requisite quality, specification and delivery period.
Under "Administrative filter" section, click on "Select Consignee" and select the consignee details.
A product remains in the cart for 10 days, after its addition.
10 percent of the total cost of the product is blocked during purchase of automobiles.
Procurement decision including price is prerogative and responsibility of Buyer. GeM provides a robust decision support system for ensuring price reasonableness for Buyer. Buyer has a provision for viewing price of products with same specs from different marketplaces. Buyer can also view price trends basis the historical transaction of that product on GeM.
Yes, it is possible for a buyer to edit the delivery days.Number of days is from 1 to 15 days, except automobile (90 days).
Yes, it is mandatory for a buyer to verify a contract through OTP.
L1 purchase enables direct purcahse for order values between INR 50,000 and INR 30 lakhs by way of comparison between atleast three different OEMs or Service Providers on GeM, who meet the buyers requisite quality, quantity, specifications and delivery period.
For L1 purchase, the buyers need to compare three OEMs and the comparison sheet reflects the specifications, price, etc. Comparison sheet can be downloaded from the cart.
A buyer must compare three OEMs to proceed for L1 purchase.
Yes, it is mandatory to enter the IFD diary number and date if your payment mode is PFMS.
You are not able to view PAO/DDO in your drop down list while creating contract because the primary user has not created PAO/DDO.
Buyer can choose "Intent of Bid" to create a bid without comparison of products/ services. He/She will be able to browse through all the products/services in the market (without any restriction of quantity or State).
Buyer can extend the Bid End Date till the 69th Day of Bid life-cycle. Bid Life-cycle is default 90 days from Bid Start Date.
 Bid Life Cycle is the period within which a Buyer has to complete the entire life cycle i.e technical evaluation, financial evaluation and order creation of Bid process. By default, it is 90 days from the date of Bid publication.
Buyer cannot extend Bid Life-cycle.However, Buyer can raise a request with GeM competent authority for extension of Bid Life-Cycle.
Bid Offer Validity is the period during which Seller Offer is valid from the Bid End Date. The Buyer needs to award the Order within the Bid Offer Validity Period. 
Yes, during Financial Evaluation Buyer can take an offline consent from the L1 seller(s) and extend Bid offer validity upto 90 days(i.e Bid life-cycle).
Bid Offer Validity commences from Bid End Date whereas Bid Life-cycle commences from Bid Start/Publish Date.
Yes, Buyers can select the Inspection Clause while creating bid under Buyer Specific Additional Terms & Conditions.
If the Buyer selects “Start-up exemption for Years of Experience and Annual Turnover” as 'Yes' during bid creation, only then the exemption is applicable. The same is reflected in bid document.
It is at buyers discretion to award the bid even if only one seller has qualified in technical evaluation
Yes, buyer can opt for EMD for bids whose estimated bid value is above Rs. 25 Lakhs.
Yes, buyer can opt for ePBG for bids whose estimated bid value is above Rs. 30 Lakhs.
The procurement made through GeM are governed by GFR rule 149 and GeM Terms and Conditions. The administrative cost of PBG is very high / disproportionate to value of BG, and leads to increase in cost of procurement. Hence, GeM has prescribed PBG for those Bids whose estimated Bid value is above Rs. 30 Lakhs.
The buyer can upload consignees as per the requirement. These consignees should be registered on GeM which are then required to be mapped prior to awarding Bid.
Yes, you can add more consignees during the creation of Bid by uploading excel sheet under the consignee list. Later, unregistered consignees need to be resistered mapped by the primary user and then mapped by the buyer.
Yes, it is possible to change the quantity of product/service and delivery days during the creation of Bid under consignees.
A Buyer can demand for documents such as Experience Certificate with Government, Turnover Certificate, MSE Registration Certificate, Certificates as per Additional Terms & Conditions and OEM Authorization Certificate.
Yes, a Buyer can edit "Buyer Specific Additional Terms and Conditions" at any time, prior to three days to the Bid end date, provided no sellers have participated in the Bid. A corrigendum will be issued for the revision and will override the previous version of "Buyer Specific Terms and Conditions" mentioned in the Bid document.
No, the evaluation of the Bids is to made as per the laid down technical specifications and eligibility criteria in an objective manner without any scope of subjectivity.
Negotiations post financial evaluation is discouraged as per the extant guidelines. However, If L1 seller is offering a lower price than the price offered in Bid/RA result, Buyer is advised to reach out to GeM Competent Authority for any further action.
As per CVC guidelines order No.005/CRD/012 dated the 3rd March, 2007 (Circular No. 4/3/07), there should be no post-tender negotiations with L-1,except in certain exceptional situations. Such exceptional situations would include, procurement of proprietary items, items with limited sources of supply and items where there is suspicion of a cartel formation.
The justification and details of such negotiations should be duly recorded and documented without any loss of time.As per Rule 149 of GFR-2017, the reasonableness of the prices is to be assessed by the Buyer before placement of contract on GeM. The Buyer may take a final decision in terms of the GFR provisions and CVC guidelines. After conducting negotiations with L-1 bidder by the Buyer, the same be intimated to GeM alongwith final negotiated price which will be amended in the system by GeM team.The responsibility for reasonableness of prices will rest with the Buyer only.
If number of total participation in Bid is upto 2, Buyer has option to either extend the Bid or Open Technical Bid.
Buyer can click on 'Request for L1 Price Match' with L2/L3 sellers. The price match is completed within 3 days time frame from the request date.
No, there is no option to edit CRAC after it is confirmed.
The request for Additional Terms & Conditions can be made through 'Request for ATC' prior to Publishing the Bid. After evaluation, the request is processed within 5 working days and will then reflect under the Buyer Specific ATC section.
This may be due to two reasons:
1. Your product may be worth more than Rs. 50,000 and less than 30 lakhs and you may have not carted L1 product.
2: Your cart value is above 30 lakhs.
There is no specific limit to the number of products a buyer can bunch at a time. It depends on the requirement of the buyer. Products are bunched based on relevance of the categories.
No, the buyer cannot modify "Item Specification" in the Bid process as they are auto filled, based on the product specification available in the market.
Yes, the Buyer can do so by selecting "Splitting" and applying “Split %” at the time of Bid creation. The Bid order can be splitted among L1, L2, L3 sellers basis the Split %.
Yes, the Buyer can extend the Bid/ RA in case number of participation is less than 3. The extension is possible before opening the technical bid.
After opening a financial Bid, two options are available for a buyer - "Open and Award" and "Proceed to RA". On clicking "Proceed to RA" Bid can be converted to RA.
No, after publishing the RA, the buyer will not be able to create an order before RA completion.
No, a Bid with a single participant cannot be converted to RA. There should be at least two Bidders for competing in Bid to RA.
No, only those sellers who are technically qualified for a particular Bid are eligible to participate in Bid to RA.
If a seller participates in the last 15 minutes of RA end time, the system will auto extend RA by 15 minutes. The number of extensions will be as per the buyer’s selection i.e. a minimum of 3 times. Any RA price submission after the RA end time will not be recorded.
Yes, single participation in RA is valid and buyer can proceed with order creation.
RA Offer Validity is the period during which Seller Offer is valid from the RA End Date. The Buyer needs to award the Order within the RA Offer Validity Period.
The price of product/service selected by the buyer from the market at the time of RA creation is set as benchmark for the RA. Buyers are suggested to select the most appropriate product/service for RA creation.
The duration of technical offering in RA is between 10 and 21 days.
The duration of financial offering in RA is between 2 and 5 days.
Maximum three manual extensions are allowed by the system in financial offering and a single extension cannot be of more than 2 days.
For services in which a minimum price capping has been configured , RA option will not be available since there is no scope for further price reduction.
No, splitting is currently not available in RA. Splitting option is only available in Bid.
Yes, a buyer has the option to extend RA. It can be extended further provided the bid end date is within bid life-cycle.
If a seller participates in the last 15 minutes of RA end time, the system will auto extend RA by 15 minutes. The number of extensions will be as per the buyer’s selection i.e. a minimum of 3 times. Any RA price submission after the RA end time will not be recorded.
Consignee can either inspect the consignment him/herself or get it done by a professional agency.
The two stages of Bid Awarding are technical and financial.
Yes, it is possible to cancel a Bid after opening it.
No, the user will not be able to view the financial offering of those sellers who he/she has rejected during evaluation of technical specifications.
Yes, it is mandatory to enter a comment when the buyer accepts or rejects a Bid.
No, a buyer cannot select the L2/L3/L4 seller bypassing the L1 seller during Bid Awarding.
Buyer can cancel the contract at any point of time post contract generation subject to the following:
1) All contracts where transaction charges are applicable, cancellation is not allowed.
2) All contracts where Invoice has been generated by the Seller, cancellation is not allowed.
Seller consent is not required in transactions where the delivery date is already expired. However, in cases where the delivery date is not yet over, seller consent is required for cancellation of transaction.
Once the buyer raises a request for cancellation of contract, it will automatically be reflected on the Seller Dashboard. After that the seller gets 5 calendar days to accept the cancellation. Post expiry of the duration, request will be auto-declined and the contract will still remain valid.
In such cases Buyer can raise an incident from his account using "Report an Incident" feature available under Need Help.
Yes, a buyer can cancel contracts having multiple products.
No, the seller would not be able to generate an invoice for a contract till the cancellation request for that contract is pending for seller confirmation.
No, this feature is yet to be extended for services contracts. The cancellation request for services contracts would continue to be handled offline.
In case the delivery period (DP) is expired and invoice is not generated, the buyer can cancel the contract.
After filling the financial details during the order process, the buyer has to e-verify the contract for creating the order. If any buyer does not e-verify and leaves the e-verification page and comes back after few days for e-verification, then the contract pdf new date would override the old date. However, sanction pdf date would remain same.
Below is the list of payment modes currently available in GeM: • PFMS • IFMS • Internet Banking • State GeM Pool Account (SGPA) • GeM Pool Account (GPA) • CGDA for Defence Buyers • Railways for Railways Buyers
GeM Pool Account is a special purpose bank account (non operative Savings/current Account) opened, operated and controlled exclusively by each NPAE(Non-Public Financial Management System (PFMS) Agencies/Entities) for the purpose of crediting 100% projected value of the contracts/supply orders in to the account and for subsequently making timely payments to the suppliers on successful supply and acceptance of goods & services ordered on GeM against supply orders placed by the NPAE on GeM.
Buyer is authorized to impose LD on seller
If the order is cancelled on account of non acceptance by Seller or the buyer is cancelling the order, the funds blocked in GPA will be automatically unblocked
DDO is authorized to make payment in GPA
The NPAE would require to nominate and authorize a nodal officer for GeM. Subsequently, NPAE would need to open GeM Pool Account with GeM partnered bank. Once bank has completed the on boarding of NPAE in GEM portal, the NPAE can start operating the GPA.
The primary users will be able to view and select payment modes depending upon their organization type.
The buyer needs to login to his/her account and from the dashboard click on bills. The buyer will be able to view all the contracts. He/she can click on the particular contract and draft the bill for the same. The bill is drafted based on the CRAC (Consignee Receipt & Acceptance Certificate).
Buyer drafts the bill when the payment mode is CGDA (CDA or UNIT).
The DDO will process the bill after it is drafted by the buyer for PFMS payment mode.
No, PAO is not required for processing the bill if the payment mode is Railways. The buyer drafts as well as processes all bills.
Payment mode for Ministry of Defence is CGDA. There are two components in CGDA for making payment:
1. CDA (Controller Defence Account) 2. UNIT payment by CDA - Online/Offline
Please follow below steps for updating your payment status in Gem Portal: 1. Login to gem portal with buyer user id and password.
2. Click on Dashboard.
3. Click on Bills.
4. Click on that particular contract.
5. Click on show Bill.
6. Click on view bill and process bill.
7. Select the payment mode.
8. Fill the details.
9. Click on submit.
Once you have provided the payment status of your orders, the status of your orders will be marked as “Paid”. You would need to click on “Manage Excess Funds”. On clicking it, “Payment Release” page will open with link: “Release Remaining Funds”. Once you click on it, your funds will be unblocked from PFMS.
The primary users are authorized to change their payment mode. Once the primary user changes the payment mode, the payment mode will display to users i.e. Buyers/DDOs etc.
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