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Disclaimer and Limitation of Liability

The site, including any content or information contained herein related to the marketplace services is provided on "as is" basis and without warranties of any kind, either express or implied.

Stakeholders of GeM agree that GeM SPV, its directors, officers, employees, consultants and/or the MSP ('GeM') shall not be responsible or liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or any other damages (including without limitation loss of profits, loss or corruption of data, loss of goodwill, misuse of login credentials or breach of security, work stoppage, computer failure or malfunction, or interruption of business) under any contract, negligence, strict liability or other theory arising out of or relating in any way with the use of the site or in reliance of the information available on the site, site-related services, or any Goods and/or Services offered for sale or sold or displayed on GeM site.

GeM is a trust based Portal, the accuracy and integrity of data submitted in respect of the Seller and also in respect of the Goods / Services offered on GeM will be the sole responsibility of the Seller/Service Provider. GeM makes no representations or warranties, either express or implied, of any kind with respect to the Goods and/or Services offered for sale or sold on the site by the Sellers. GeM expressly disclaims representations or warranties, express or implied, of any kind with respect to the compatibility of Goods and/or Services offered for sale or sold on the site, including but not limited to warranties of title or non-infringement or warranties of merchantability and fitness for a particular purpose. In no event shall GeM, its officials, employees and/or representatives be liable for special, indirect, consequential, or punitive damages relating to the Goods and/or Services.

In the similar way, GeM shall not be responsible for any refund or return or payments or dues with respect to such Goods and/or Services purchased or availed by the Buyers.

Transfer of Title

In the whole process, the titles in the Goods and/or Services are passed directly from Seller to the Buyer and the said titles do not pass on to GeM at any point in time.

Running of the website

This site is being managed with the state of art technology, built-in security features as per the Information and Technology Act, 2000 and is operated by GeM from within the Union Territory of New Delhi. It is advised that stakeholders who choose to access this Site from other locations are solely responsible for compliance with the applicable laws. GeM does not warrant that your access to the site and/or related services will be uninterrupted or error free, stakeholders shall assume total responsibility and risk for the use of this site and site-related services at their end.

Hyperlinks from External Websites to GeM website (

GeM SPV has not authorised any third party to create hyperlinks with in any form. The appearance of a link at an external website to does not in any way mean that the said link was necessarily authorized by GeM SPV nor does it constitute any form of co-operation with or endorsement by GeM of such third party websites or contents therein. However, GeM reserves the right to give such approval in future, at its absolute discretion. Any use or display of the GeM logos, Trade Names and Trade Marks as a hyperlink which is without GeM formal written permission is strictly prohibited. GeM is not responsible for the creation of any link from a third party website to intrude into GeM (itself) or any other website. GeM SPV absolves itself of all liabilities for any loss or damage incurred or suffered by you or any third party arising out of or in connection with such third party link. Any link to shall always be an active and direct link to the GeM website and shall be made directly to the home or front page of GeM website only and that no "framing" or "deep-linking" of GeM web page or content is allowed. GeM SPV, without prejudice, reserves the right to take necessary legal/ administrative actions including removal of any such third party links to at any time.

Localization of the website (

All the documents on the website of GeM may be made available/ executed in English, Hindi and other regional (available) languages. In case there is a conflict between the various translations, the English version shall prevail. While reasonable efforts are made to provide accurate translations to facilitate the users, no liability is assumed by GeM for any errors, omissions, or ambiguities in the translations provided on the website. GeM shall not be liable for any losses caused by reliance on the accuracy or reliability of translated information. If you would like to report a translation error or inaccuracy, we encourage you to please contact us.

Usage of login credentials at GeM HelpDesk/Walk-In desk

For any help desk services the website disclaimer shall be applicable, which shall cover the usage of login credentials at the GeM HelpDesk/Walk-In desk by the registered Users of GeM. Please note this act is voluntary and Users are solely responsible for using such logins and all related transactions done using the systems/ laptops made available by GeM at the Help Desk/Walk-In desk.