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GeM launches Sahyog for Fast-Track assistance to Buyers/Sellers

Dear Buyers/Sellers, 

GeM has launched a special initiative "Sahyog" to facilitate speedier procurement on the platform during last quarter of the financial year. 

As a part of this initiative, fast-track assistance will be provided by GeM to Buyers/Sellers around certain critical queries/concerns (as listed below). Please note that queries/concerns related to any other business process will follow the normal resolution mechanism. 

Following queries/concerns will be addressed through the Fast-Track mechanism: 

For Buyers facing issues in: 

• Placement of orders (Direct Procurement/L1 Purchase/Bid/RA) 
• Publishing Bid/RA including creating Bunch 
• Additions/Modifications of Additional Terms & Conditions/Corrigendum for publishing Bid/RA 
• Making a payment online (including Integration) 
• Extending validity of Bid/RA beyond 90 days in case of exceptions 

For Sellers facing issues in: 

• Listing brand/product/service for Bid/RA participation 
• Accepting an order (Direct Procurement/L1 Purchase) 
• Participating in Bid/RA 
• Generating an invoice 
• Transaction Charges Payment 

Buyers/Sellers are encouraged to use the Fast-Track mechanism for speedier resolution of their queries/concerns. More details are available here

GeM Team