Seller rating has been enhanced with the inclusion of Incident History as one of the parameter basis which the rating are calculated. 

The Incident History, would consider any serious and severe incidents raised against the seller for any non-compliance to the GeM's General Terms and Conditions (for details, please refer to GeM Incident Management Policy). Such non-compliance's would lead to a negative impact on seller’s overall rating computed which is based on four core parameters i.e Coverage, Timely Delivery, Quality of Delivery, and Reliability. Each Disablement and Suspension in last 12 months will contribute to an overall negative impact on the rating. In case of disablement the rating would be impacted by 1 rating point, and suspension would impact by 1/3 rating point. Maximum negative impact for this parameter is capped to 2.5 points.

Team GeM