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Frequently Asked Questions (FAQs)

On GeM, we are commited to make your journey easy and effective. Multiple resources are available for your better understanding in different formats e.g. Videos / PDF files / FAQs and LMS.
Detailed instructions are available in the form of Video Guides on GeM portal. Kindly refer to different aspects of seller process on Seller Videos . You can additionally download help PDFs from top-right corner of video window of any subject. Apart from Hindi and English. We are extending the resources availability in multiple Indian Languages.
Please follow following steps to reset your password on GeM portal:
1. Kindly visit https://gem.gov.in/ and click on Login,
2. Click on "Forgot your Password" link,
3. Enter your User Id, kindly note that User Id is case sensitive,
4. Type the Characters displayed in the captcha box, press SUBMIT,
5. An E-mail will be sent to your registered E-mail ID with link to Reset password,
6. Click on Reset Link in your E-mail, and Enter new password and confirm the same, Press SUBMIT.
Kindly note that your Password must be of 8-20 characters- 1 upper case letter, 1 lower case letter, number, and a special character.
GeM is commited for providing a fair play field for all the sellers. In case of any grievance related to deviation / concern related to buyers / sellers one can raise an Incident. Kindly refer to "Incident" tab unde FAQ for more details.
To upload your product, follow these steps: login > click on the catalog > click on Products> click on "Add New" > enter Search Category > enter the Category / Product name in search bar and select from drop down> enter General Information> enter the catalog information > offer quantity and price> enter product specification> upload images > click Save / Proceed> Review Terms and Conditions > Click PUBLISH
The Turn Around Time for product approval is for 96 hours for all products.
This situation usually arises, when you upload products in the "wrong category". Hence, before uploading a product, you need to check if there is a valid category available for your product. If it is not available, you may come back to portal at a later stage and check time and again, as we keep adding new categories frequently.Also check your catalogue in draft or rejected tab.
You cannot change or add specifications of the product. You have to raise ticket from "Support Desk" if have any concern related to this.
If your product has been rejected due to "incorrect category", this means you have offered your product in the wrong category therefore you will have to offer your product in the right category. If you come across the same product published under the same category, then you may report your concern to the DCEO of the category with details of that product. For Information regarding the category DCEOs, refer to our "Contact Us" page.
You must add correct BIS or Test Report Number. If your product is rejected even though you have provided correct BIS or Test Report Number, then you will have to raise a "Support Ticket" with all the details and relevant documents. You can raise a ticket from "Support Desk" option on the portal.
If the catalog shows "already exists" while adding new product,this means that the catalog has already been uploaded.
In such scenarios, the user may raise a ticket along with the product details , so that case may be escalated to the concerned department.
"Key Person" validation fails, when user's "Aadhaar Name" & "Name of Authorized person in the Income Tax Return(ITR)"are different e.g. If "Aadhaar Name" used during registration is Mr. A and Company/ Firm ITR signing Authority's Name is Mr. B, then validation will fail. As per GEM rules, both names should be same.
There is an option in Seller Profile to “Update Aadhaar”; User can update Aadhaar details of ITR authorized signatory & his/her mobile number ,which is linked with Aadhaar & Verify. Once new Aadhaar is updated, "Key Person" validation may be performed again.On aadhar update, PAN Validation has to be reverified.
Your Office Locations' address should be same as the address mentioned in Income Tax Return (ITR). To rectify this error, the mandatory fields in the address are to be updated as per the address mentioned in Income Tax Return (ITR).
This happens, when your UAM number has not been validated. To rectify this error, you will have to click on the checkbox “Are you registered with MSME?”, enter UAM number then provide Mobile number / Aadhaar number ( registered with UAM at the time of applying MSME).
The seller can provide multiple Bank Account Numbers but only one can be marked as "Primary" by clicking on the corresponding checkbox labeled "Is Primary Account". This Bank Account will be used for receiving payments once verified by PFMS.
To change "Constitution Type" of your organisation, You need to visit "My Account" and click on Change Constitution Type. Kindly note that Change Constitution Type is allowed only once. On updation of Constitution Type, all the verification will have to be done again to complete your Profile.
"PAN Validation" fails when user's "Aadhaar Name" & "Name of Authorized person in the Income Tax Return(ITR)"are different e.g. If "Aadhaar Name" used during registration is Mr. A and Company/ Firm ITR signing Authority's Name is Mr. B, then validation will fail. As per GEM rules, both names should be same.
Detailed instructions are available in form of Video Guides on GeM portal. Kindly refer to different aspects of Bid Creation on https://gem.gov.in/training/videos/sellers
You can also refer to further questions under "Bid/RA Participation" section of this FAQ.
In order to participate in a Bid, the offered product must match the golden parameters, brand and model.
The seller may raise a support ticket with the BID details, so that the same can be highlighted to the concerned department by the Customer Support.
In this case, the user may try again after 30 - 40 mins or as notified. If the Issue persists, a support ticket may be raised. You can raise a ticket from "Support Desk" option.
Tax validation failures are attributed to mismatch in data provided to GeM and that present in your ITR.
Cases further differ basis constitution type and ITR type.
1. For ITR6, ITR5, ITR4s and ITR3 "Profit and Gain" and "Sale / Gross Receipts of business" sections need to match with ITR.

2. For ITR4 "Profit and Gain" and "Business and Profession" needs to match with ITR.
For ITR6, we would suggest the user to fill the details as follows:
1. Fill "Profit and Gain" from Section “Part B - T1 “Computation of Total Income” Point number 2 (vi) [Total] of ITR.
2. For “Sale / Gross Receipts of business”,fill the details from Part A of Section “Profit and Loss Account” Point number 1 “Revenue from Operations” A (vi) [Total] of ITR.Onward assessment year 2017-18 If you are maintaining your books of account as per indian accounting standards then you need to select the provided option accordingly.
If the ITR type is ITR5, ITR4s or ITR3, we would suggest the user to fill the details as follows:
1. Fill "Profit and Gain" from ITR Section “Part B - T1. “Computation of Total Income” Point number 2 (v) [Total] of ITR.
2. For “Sale / Gross Receipts of business”, fill the details from Section “Profit and Loss Account” Point number 1 “Revenue from Operations” A (iv) [Total] of ITR.
If the ITR type is ITR4, we would suggest the user to fill the details as follows:
1. Fill “Profit and Gain” section from ITR Section “Part B - T1. “Computation of Total Income” Point number 2 (v) [Total] of ITR.
2. Fill the “Business and Profession” section amount from “E1a and E1b” in the ITR.
The seller should quote the final price after taking into account the concessional rate of GST while participating in the Bid. No revision of the price is allowed once the Bid has been opened.
The pre-requisites for a primary seller/service provider registration are:
1. Aadhaar number (Authorized signatory of ITR)
2. Mobile number linked with Aadhaar
3. Documents such as CIN, PAN, DIPP, UAM, ITR details (as per the constitution of the organization) may require to update your profile
4. Address of the organization
5. Bank account details of the organization
6. Active Email ID
7. Constitution Type such as Properitorship,Firm,Compnay, Trust or Society and Central Government/State Government
8. Constitution Name
We would advise you to provide the official email ID of the person managing the account so as to not miss out on important notifications, OTP’s etc.
No, User Id once created cannot be edited or deleted.
Once Seller/Service Provider is registered and account is created on GeM, the Primary user of the Seller/Service Provider can create Secondary User Accounts within Seller/Service Provider Organization with different roles and responsibilities. But it is not mandatory to create secondary users.
Authorized signatory of ITR should be the primary user for a seller/service provider organization.
Your Aadhaar number on GeM is used solely for user verification. Therefore it is mandatory to provide your Aadhar number while registering on GeM.
Yes, you can register yourself as a product seller as well as a service provider.
Constitution refers to the type of your organization such as firm, trust, company, proprietorship, etc.
If your organization is a partnership firm, you can choose ‘firm’ as a constitution.
Aadhaar number of the person who files the ITR for your organization would be required while registering on GeM.
Yes, the password must be a minimum of 8 characters in length, containing upper case, lower case, numbers and special characters.
If your constitution type is company/firm/trust/Government, you need to provide the organisation PAN. Only if your constitution is Proprietorship, you need to provide the individual's PAN.
For Proprietorship - Name as mentioned in PAN and it should be authorized signatory of ITR. For Company/Firm/Trust or Society/Center Government or State Government - Organisation name as mentioned in PAN.
During registration on GeM, there is an option available for you to select your organisation as a MSE. Then you need to provide UAM and the mobile number or aadhar number linked with the UAM.
It is mandatory for all government buyers to purchase a certain percentage of products from MSE every year. Hence, if you are registered as MSME, you have the added benefit of sales.
During registration on GeM, there is an option available for you to select your organisation as a startup. Then you need to provide DIPP number and the mobile number linked with the DIPP number.
DIPP stands for Department of Industrial Policy & Promotion.
DIPP number is required only for Startups.For any startup to register on GeM DIPP number and linked mobile number is mandatory.
Yes, you can add multiple bank accounts provided one is a primary bank account and the others are secondary bank accounts.
Yes, you can offer products/services on GeM if you are both a reseller and an OEM. However, while uploading your product, you must select whether you are an OEM or a reseller for that particular product.
Entering billing address is important during registration. During invoice generation, you need to select the billing address to proceed further.
The pre-requisites for a secondary seller/service provider registration are:
1. Active email ID
2. Aadhaar number of the user
3. Mobile number linked with Aadhaar
A primary seller needs to follow the below mentioned steps for creating secondary users:
1. Login to account and click on My Team
2. Click on Add secondary user
3. Enter email id of the person you have selected as a secondary user
4. Assign roles to the user such as Participate Bid/RA, Manage Order Fulfillment, etc.
5. Click on Add User
The steps to activate a secondary user are:
1. Click on the activation link sent to the secondary user's mail id.
2. Click on the "Verify me Now" link and provide Aadhaar number and mobile number linked with the Aadhaar number
3. Verify Aadhaar by clicking on "Verify Aadhaar"
4. Create a user id and password and click on "Create Account"
Yes, it is mandatory for a secondary user to provide Aadhaar and mobile number linked with Aadhaar in order to activate his/her account.
Yes, the Primary Seller can activate/edit the account of a secondary user.
Yes, a Primary Seller can perform all activities even if he/she has not created any secondary users.
EAN stands for European Article Number. This is a barcode standard, a 13 digit product identification code.
SKU stands for Stock Keeping Unit. It is a product and service identification code.
Seller can create a catalogue on GeM. The secondary user can create a catalogue on GeM only if the primary seller authorizes him/her.
If the particular category is not available on GeM , you may either wait for it to be added or you can ask the Buyer who uses your product to make a request to GeM for addition of the particular category of your product. You can also write to GeM with a request for adding your product.
To search for the correct category of your product, you can write the name of your product in the search box during the product upload process.
If your brand is not available on GeM, you can request for addition of new brand by clicking on "Add New Brand" option. Once it is approved, you will be notified.
Yes, it is possible to upload a product without a brand by selecting the "Unbranded" option.
While uploading your product, you will be able to view an option for clicking ‘yes’ or ‘no’, if you want to offer your product for an ongoing Bid. After this, once you provide the Bid number, your product gets approved quickly.
If your product is certified by any agency, you can click on "Yes" besides Certified by Agency and provide the certification details along with your product.
As an OEM of your product, please send supporting documents that you are an OEM to "upload.product@gem.gov.in" with the subject line "Brand OEM Documents". The email should mention details and include documents such as registered organization name, brand name(s), GeM product categories and brand ownership documents such as trademark and vendor assesment report. You are also required to enter other information like SKU and HSN in the system.
Yes, it is mandatory for a reseller to upload their authorization documents.
Once a product is published, you cannot change any specification apart from the offer price.
Slab discount is a discount offered by the seller on offer price. This is usually offered for slabs of bulk orders and may vary for different bulk quantities of order over and above the price the seller is offering on a unit of product. However, it is not mandatory for a seller to offer slab discount.
For uploading an image, you have to ensure that:
1. Images should not contain any personal details such as name, mobile number, etc
2.Size of the product image should be between 10Kb to 300Kb
3. Image format should be JPEG.
After product gets publised its not possible to edit catalogue except stocks and price
A service provider can offer multiple services provided that particular service category is available on GeM.
If the particular category is not available on GeM , you may either wait for it to be added or you can ask the Buyer who uses your service to make a request to GeM for addition of the particular category of your service. You can also write to GeM with a request for adding your service.
SLA(Service Level Agreement) means the Contractual Commitment that prevails between the Buyer and Service provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time frame as well as repercussions/penalties/remedies for service provider in not meeting their commitment.
Login to your account and click on Bid. After login, search your Bid by using the Bid item or Bid Number. Now click on 'Participate',
Product Bid:
1. Select your product(s), cross-check technical bid specifications and save.
2. Enter your product price at per unit level & save.

Services Bid:
1. Submit your offering as per bid requirement, in the provided form, press "Save and Continue"

Verify your bid by OTP authorization.
You can download the EMD document from Bid List, Notification tab etc. and submit it to the advisory bank account, provided by the buyer.
No, it is not possible to change the price once it is encrypted and saved.
No, it is not possible to add/edit technical specification(s) in a Bid.
Yes, consignee location and all other Bid related information will be available in Bid document.
You will have to check the Bid details and upload the product/service offering. Once the product/service is approved on GeM, you can participate in the ongoing Bid.
If the order value is above Rs. 30 lakhs, EPBG is applicable and if the order value is above 25 lakhs, EMD is applicable. This is applicable for both, products and services.
Yes, you can participate in that Bid, if the product or service offered by you is approved on GeM. Also, if "Participate" button is visible to you.
Yes, Bids are inclusive of GST.
The State government decides the minimum wages as every state has a different wage band.
Bunch Bid is grouping of connected products or services in a single Bid.
Login to your account and click on "Bids", then click on "Bunch Bid" option to view all Bunch Bids. Select the Bunch Bid you want to participate in and click on "Participate" button.
No, you cannot add or edit technical specification(s) while participating in a Bunch Bid.
Yes, you can edit the offer price on a product unless it has been encrypted before.
You would need to upload your Experience Certificate with Government, Turnover Certificate, MSE Registration Certificate, Certificates as per Additional Terms & Condition and OEM Authorization Certificate.
Yes, participation from the Bid/ RA can be withdrawn by the Seller/ Service Provider using the Withdraw from Bid/RA option.
Yes, it is mandatory to provide a valid reason for withdrawing from a Bid.
· Technical Offering : In this, sellers are required to submit their technical offering without quoting price.
· Financial Offering : All sellers who are technically qualified will be invited to submit their prices and participate in the RA. The Reverse Auction will be opened after the technical qualification; and duration will also be specified.
Login to your account and click on Ongoing Bids/RA through Bids. Search the RA by using the RA item or RA Number. Click on 'Participate'. Select your product & cross-check Technical Bid Specifications and save. Verify your bid by clicking on "Verify OTP".
Login to your account and click on Ongoing Bids/ RA through Bids. Now search your RA by using the RA item or RA Number. Click on 'Offer Price' and complete OTP verification. Enter your product/ service price at per unit level & save it. Revise and submit prices in compliance with RA decrement rules.
No, it is not possible to add/ edit technical specification in RA, once technical offering has been verified.
Yes, you can download the RA document where all the RA related information and consignee details are available.
If you participate in the last 15 minutes of RA end time, the system will auto extend RA by 15 minutes. The number of extensions will be as per the buyer’s selection i.e. a minimum of 3 times. Any RA price submission after the RA end time will not be recorded.
Yes, it is possible to re-participate in RA by reducing prices in accordance with RA decrement rules.
While converting BID to RA, L1 price of Bid is the reference price.
In this case RA will auto extend by 15 minutes. It can be extended from minimum 3 to maximum 10 times.
Yes, Seller/Service Provider can re-participate in the Bid/RA after withdrawal. Re-participation is allowed only for a maximum 2 times.
Yes, it is possible to re-participate in Bid to RA by reducing prices in accordance with RA decrement rules.
No, you cannot accept or Decline an Order placed through Bid/RA. All Orders placed through Bid/RA are deemed accepted as Seller has participated in the Bid/RA and agreed to the Terms and conditions.
Yes, you can accept or Reject the Direct Purchase order.
You must accept or decline an order within 5 Calendar days. Post expiry of 5 calendar days, the order is auto cancelled.
Please follow the steps mentioned below to accept an order:
1. Login with User id and Password.
2. Click on 'Order'.
3. Search your order number you want to accept or Decline and click on 'Accept' or 'Decline' option.
4. Click on 'Proceed to E-sign / Verify OTP' and verify it by entering OTP.
The particular product will get unpublished for the next 10 days from the marketplace.
Please follow the steps mentioned below in order to download a contract:
1. Login with User Id & Password and submit
2. Click on 'Order'
3. Search your order number for which you want to download the contract and Click on 'View Details'
4. To download the contract, click on 'Download Contract'.
Please follow the steps mentioned below to generate an invoice:
1. Login with User id and Password and submit
2. Click on 'Order'
3. Search your order number for which you want to generate an invoice and click on 'View Details'
4. Click on 'Generate' and enter invoice details like Supply Quantity, CGST, SGST, Cess, etc.
5. Check all the details of the invoice and click on 'Create'.
Yes, you can generate multiple Invoices for an Order
You can view the Generated Invoices in 'Shipmentwise' view avaliable in Order Details. Follow the Steps below to view an Invoice: 1. Login with User id and Password and submit
2. Click on 'Order'
3. Search your order number for which you want to view an invoice and click on 'View Details'
5. Click on 'Shipmentwise' option to view all the generated invoices for the selected Order.
5. Click on 'Download' option to download the Invoice
Only Supplier Invoice Number, Mode of Displatch and Billing address can be edited in an Invoice. Rest of the Information is non editable.
Please follow the steps mentioned below to generate an invoice:
1. Login with User id and Password and submit
2. Click on 'Order'
3. Search your order number for which you want to regenerate an invoice and click on 'View Details'
4. Click on 'Regenerate' option avaliable for an Invoice
5. Check all the details of the invoice and click on 'Regenerate'
You can view the CRAC and Payment Details in 'Shipmentwise' view avaliable in Order Details. Follow the Steps below to view an Invoice: 1. Login with User id and Password and submit
2. Click on 'Order'
3. Search your order number for which you want to view an invoice and click on 'View Details'
5. Click on 'Shipmentwise' option to view all the generated invoices for the selected Order
5. Click on 'View Details' option to view the details of CRAC and Payment
You should login to the account and select View Profile. You can update billing address under Office Location. Once the Billing Address is updated on your profile, the same would be avaliable for selection while generating an Invoice.
You can login to the account, click on the order for which delivery date needs to be updated and then click on "Shipment wise" to select the delivery date.
For Orders where the Buyer has asked for ePBG to be submitted, the ePBG Request document can be generated from Order details. Please follow the steps mentioned below :
1. Login with User id and Password and submit
2. Click on 'Order'
3. Search your order number for which you want to download the ePBG request document'
4. Click on 'Downlod' option avaliable in ePBG details section
Once you receive the ePBG document from the Bank, you can upload the same in Order Details. Follow the steps below:
1. Login with User id and Password and submit
2. Click on 'Order'
3. Search your order number for which you want to Upload the ePBG document'
4. Click on verify option avaliable in ePBG details section
5. Specify the ePBG details and upload the document.
You would not be allowed to generate the Invoice till the ePBG is uploaded on GeM. The GeM would verify the ePBG uploaded by you with the Bank.
The transaction charge will be paid by the Seller / Service Provider while accepting the contract on GeM.
The Transaction charge will be applicable on all contracts on GeM with contract value exceeding INR 30,00,000.
The Transaction charge would be paid online. The Seller / Service Provider would have the option to pay by Net banking, credit/debit card, NEFT, RTGS.
The Transaction charge to be paid by seller would be 0.5% of the Contract Value. In addition, The GST of 18% would also be applicable on Transaction Charge
Yes, the Seller / Service Provider will get the receipt on successful payment of the transaction charge.
Seller / Service Provider will not be able to accept the contract before paying the Transaction charges (if transaction charges are applicable). For Contracts Placed through Bid/RA, the Seller/Service Provider would not be able to generate the Invoice before paying the Transaction charges.
The following Sellers/Service Providers are exempted:
1) KVIC
2) ACASH
3) TRIFED
4) WDO
5) Coir Board
Vendor Assessment is carried out at both company and product level for the following:
• Indian Manufacturer / OEM
• Agent / Distributor / Channel Partner / Reseller of Indian OEMs and Indian e-Marketplaces
• Agent / Distributor / Channel Partner / Reseller of Foreign OEMs
• Service Providers on GeM
3 SEBI empanelled Credit Rating Agencies namely M/s CRISIL Ltd, M/s India Ratings and Research Pvt Ltd and Brickworks Ratings India Pvt Ltd have been engaged in conducting vendor assessments.
The validity of Vendor Assessment Rating shall be for a term of two (2) years from the date of issue. However, any Seller is free to get re-assessed at any point of time during this period. Once re-assessed, the revised Vendor Assessment Rating shall be made available on the GeM Portal for a term of two (2) years from the date of such revision.
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